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Direct Sales Representative

Beacon Athletics LLC Madison, WI

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position Overview

The Direct Sales Representative is primarily responsible for all selling and customer service activities as assigned by the Customer Service Manager. She/He has hands on responsibility for all aspects of the day-to-day customer selling activities and services which include but is not limited to: incoming sales activities via phone, fax, web, chat, and walk-in, acquiring market intelligence, handling customer service requests, tradeshow attendance and assisting the department whenever necessary to elevate the sales and customer service process.

Specific Responsibilities include:

  • Responsiveness – Responds to customer requests in a timely fashion whether live via phone or online chat or follow up to email or web requests.
  • Finds Resolutions – Works effectively internally and with Beacon’s vendors and partners to identify solutions for customers, present all options and fulfill customers needs to their satisfaction.
  • Product Knowledge – Maintains a working knowledge of Beacon’s product offering and is able to articulate intended use of products and features and benefits to the customer.
  • Sales Effectiveness – Listens to the customer to understand their overall needs and is able to effectively sell alternative products or add-on items to meet customer needs and help the team obtain sales objectives.
  • Data Entry – Accurately and completely enters all data pertaining to customer contact information, account contacts for Accounts Payable, shipping and billing addresses and order entry.
  • Documentation – Is diligent about documentation of customer and vendor communication to ensure accurate metrics and customer satisfaction.
  • Trade Shows – Attends industry events and trades shows, as necessary, to service customers and to obtain and maintain industry knowledge needed to effectively serve customers.
  • Customer Experience – Strives daily to deliver a quality customer experience in every interaction. Works closely with Customer Service Manager to identify and implement process improvements to elevate overall customer satisfaction.
  • Other duties as required/assigned by manager.

Successful candidates will have the following knowledge, skills and abilities:

To perform the job successfully, an individual should be able to demonstrate the competencies or have attained the skill levels listed below:

· Call Center or Inside Sales experience and understanding of athletic sports and field maintenance, with emphasis on the sport of baseball/softball.

· Highly organized and efficient; capable of working in a fast-paced environment.

· Exceptional communication skills – Ability to clearly communicate ideas and information through excellent written and verbal communication both internally and externally.

· Multi-tasking Skills - Ability to multi-task and prioritize day to day responsibilities and services in an unpredictable environment.

· Technical Competency – Demonstrate the ability to learn and navigate sophisticated ERP systems related to order entry, customer accounts, and Customer Relationship Management.

· Problem Solving Skills – Demonstrate the ability to analyze a problem for root causes and develop effective solutions to serve both customer and internal team member needs.

· Intellectual Curiosity – Actively seeks new information and ideas to improve personal, departmental and Company processes.

· Microsoft Office Applications – Demonstrate proficiency in Word, Excel, and Outlook.

Company Description
Think of Beacon as a 70-year-old start up. Beacon is a leading provider of products and services for people that design, build and maintain sports facilities – specifically for baseball and softball. Beacon is known for providing the highest quality products, services and education. Beacon markets its products through catalogs, online and field sales. In 2018, Beacon transitioned to new ownership and is focused on continuing to grow the business aggressively. In May of 2021, Beacon completed an industry acquisition and is looking at further investments in growing a larger organization into the future.

Beacon Athletics LLC

Why Work Here?
If you are a sports enthusiast, enjoy a fast paced environment and are looking for growth, Beacon is the place for you.

Think of Beacon as a 70-year-old start up. Beacon is a leading provider of products and services for people that design, build and maintain sports facilities – specifically for baseball and softball. Beacon is known for providing the highest quality products, services and education. Beacon markets its products through catalogs, online and field sales. In 2018, Beacon transitioned to new ownership and is focused on continuing to grow the business aggressively. In May of 2021, Beacon completed an industry acquisition and is looking at further investments in growing a larger organization into the future.

Address

Madison, WI
USA

Industry

Business

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