General Manager Hotel - Sea Latch Inn

The General Manager will act as the strategic business leader working closely with the Hotel Executive team to create the most outstanding hotel experience. This role will be responsible for the oversight of the overall operating performance, guest satisfaction, and financial results for the property. In addition, the General Manager will build and maintain a strong relationship with the property ownership, through personal engagement and open and transparent communication.

General Responsibilities Include:

• Provide leadership of the day-to-day operations of the hotel including, Rooms, Food & Beverage, Human Resources, Engineering, Sales-Marketing-Revenue departments.
• Develop the overall hotel strategy to maximize guest satisfaction, service standards, colleague satisfaction, and financial performance.
• Promote efficient operating procedures to provide a seamless guest experience; actively engage with guests from arrival to departure.
• Maintain a high level of service in all areas to both our internal and external guests.
• Directly supervise, develop, inspire, maintain, and support individual performance and group dynamics of all the Management Team members.
• Resolve problems and communicate to ensure consistency and memorable guest service, and ensure strong, positive communication flow among colleagues.
• Promote a positive work environment by ensuring the appropriate staffing levels are in place, the continuous training of colleagues, recognition, mentoring, and coaching.
• Analyze daily revenues, sales strategy, labor reports, guest satisfaction reviews, and monthly expenses to ensure execution of business plan, profitability, and focus and attention of the management team.
• Manage hotel budget to control expenses and increase revenue.
• Develop and maintain strong relationships/public relations with neighbors, vendors, and hospitality competitors.
• Ensure property compliance with legal, safety, operations, labor, brand and service standards.
• Actively participate in the hotel operation and responsible for communicating with department leaders on noteworthy issues in assigned areas of responsibility

Qualification standards:

• Previous experience as a General Manager with hotel and/or lifestyle experience required
• Resort/lifestyle hotel management experience preferred
• Previous experience with pre-opening of a hotel/resort preferred
• Ability to clearly communicate with owners, guests, management and employees. Ensure consistent response to online guest feedback.
• Strong Sales, Marketing and Revenue Management experience strongly preferred with a focus on programming
• Strategic and planning skills
• High standards of integrity, professionalism and confidentiality
• Awareness of key hotels industry trends
• Strong knowledge of budgets, forecasting, Profit & Loss statements.
• Highly developed colleague relations skills
• Oversee and ensure consistency of departmental operations of the hotel.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Ensure all decisions are made in the best interest of the Guests, Employees and Ownership.
• Deliver hotel budget goals, set other short and long-term strategic goals for the property.
• Ensure that monthly operating departmental expenses for Rooms, Food & Beverage, Admin & General, etc are aligned with budget/forecast target and accurate.
• Maximize revenue through innovative sales practices and yield management programs.
• Prepare monthly financial reporting for owners and stakeholders.
• Act as a final decision maker in hiring all team members.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Management team to ensure career progression and development.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.