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Immediate Hire: Promotional Customer Service Representative

Bay Area Premier Marketing, Inc San Leandro, CA
  • Posted: 6 days ago
  • $36,000 to $46,000 Annually (plus commission)
  • Full-Time
  • Benefits: Medical

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties And Responsibilities

Supports programs that drive team performance toward departmental and organizational goals.

Assist customer service and sales team toward achievement of operational goals.

Hires and provides training for new and/or less experienced customer service and sales staff.

Reviews and evaluates work to ensure quality and timeliness

Investigates and researches escalated customer service inquiries

  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty

This is an entry-level position that we will train into a management position if successful — immediately hiring for this entry -level customer service position.

JOB REQUIREMENTS: Other Knowledge, Skills or Abilities Required

1 to 3 years of Customer Service experience

Ability to cross train and develop team members

Ability to perform Account Retention

Excellent verbal and written communication

Ability to multi-task and to react well under pressure and treat others with respect

Identifies and resolves problems promptly.

Prioritizes and plans work activities

Focuses on solving conflicts and listening to others without interrupting

Work efficiently and effectively, both independently and as a team.

Balances team and individual responsibilities and helps build a positive team spirit.

Adapts and able to deal with frequent changes in the work environment

Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Bay Area Premier Marketing is a high energy promotional marketing firm and specialize in brand management and client acquisition. All representatives are cross trained in marketing and sales through events, promotions, product launches, and demonstrations. Our focus is to grow the territory and promote representatives from within to aid in the territory management and training of future business partners.

Bay Area Premier Marketing, Inc

Why Work Here?

Extensive Paid Training, Incredibly Motivated People, and an Awesome CEO!

Bay Area Premier Marketing is a privately owned consulting firm. We partner with a vast portfolio of multi-national clients and specialize in retail marketing and sales. As most companies are relying on technology and a more indirect approach, we have found that face-to-face is the best way to ensure quality results for our clients. We prefer to put a smile and a handshake behind the brands we represent, which has proven to our clients that we can generate a high quantity AND a high quality consumer base. Please apply by sending in your resume and our HR team will contact you within 24 hours!

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