Customer Service Representative

Basnett Plumbing, Heating & AC is a family-owned business in Littleton, MA, focused on providing reliable expert care to the customers while sharing in the success of the company and enjoying a healthy work/life balance.

We are currently looking for a Customer Service Representative to join our team!

In this position, you will be taking inbound calls and setting up service/maintenance appointments, as well as making outbound calls to our current clients to check in after service has been completed and offering additional products and services. This position requires a genuine and friendly phone voice and personality, along with strong multi-tasking abilities. Solid computer skills and a self-driven attitude are a must to succeed in this job.

Work Hours: 7.30am - 4.30pm, Monday through Friday, overtime as required

Pay: $22.00 - $28.00 per hour, depending on experience

Our Benefits:

• 50% employer-covered medical insurance for employee
• 100% employer-covered dental insurance for employee
• Company-paid life insurance
• Company-paid short-term & long-term disability insurance
• Company-paid industry-related training
• 3% 401K match
• 7 Paid Holidays throughout the year
• 40 hours PTO after the 1st year, 80 hours PTO after 2nd year
• Day off for your birthday!
• Monthly phone allowance
• Yearly tech tool allowance
• Weekly packet of Fitline nutritional supplements
• Company-paid haircuts

Required Qualifications:

• High school diploma or GED
• Must have empathy
• Quick learner and retains knowledge
• Exceptional customer service skills
• 1-2 years inside sales, call center, or telemarketing experience is a plus
• Experience in the HVAC industry is a plus
• Knowledge of Service Titan software is a plus
• Excellent communication skills, both written and verbal
• Strong computer skills and ability to type a minimum of 30 wpm
• Proficiency in Word, Excel, and Outlook
• Positive "can do" attitude
• Must be able to multi-task