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Customer Service Representative

Basnett Plumbing & Heating
Littleton, MA
  • $22 to $28 Hourly
  • Medical , Dental , Paid Time Off , Life Insurance , Retirement
  • Full-Time
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Job Description

Basnett Plumbing, Heating & AC is a family-owned business in Littleton, MA, focused on providing reliable expert care to the customers while sharing in the success of the company and enjoying a healthy work/life balance.

We are currently looking for a Customer Service Representative to join our team!

In this position, you will be taking inbound calls and setting up service/maintenance appointments, as well as making outbound calls to our current clients to check in after service has been completed and offering additional products and services. This position requires a genuine and friendly phone voice and personality, along with strong multi-tasking abilities. Solid computer skills and a self-driven attitude are a must to succeed in this job.

Work Hours: 7.30am - 4.30pm, Monday through Friday, overtime as required

Pay: $22.00 - $28.00 per hour, depending on experience

Our Benefits:

  • 50% employer-covered medical insurance for employee
  • 100% employer-covered dental insurance for employee
  • Company-paid life insurance
  • Company-paid short-term & long-term disability insurance
  • Company-paid industry-related training
  • 3% 401K match
  • 7 Paid Holidays throughout the year
  • 40 hours PTO after the 1st year, 80 hours PTO after 2nd year
  • Day off for your birthday!
  • Monthly phone allowance
  • Yearly tech tool allowance
  • Weekly packet of Fitline nutritional supplements
  • Company-paid haircuts

Required Qualifications:

  • High school diploma or GED
  • Must have empathy
  • Quick learner and retains knowledge
  • Exceptional customer service skills
  • 1-2 years inside sales, call center, or telemarketing experience is a plus
  • Experience in the HVAC industry is a plus
  • Knowledge of Service Titan software is a plus
  • Excellent communication skills, both written and verbal
  • Strong computer skills and ability to type a minimum of 30 wpm
  • Proficiency in Word, Excel, and Outlook
  • Positive "can do" attitude
  • Must be able to multi-task


Basnett Plumbing & Heating

Littleton, MA
01460 USA



Posted date

8 days ago
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