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Project Coordinator / Account Manager

Barts Office Furniture Repairs Inc New Orleans, LA

  • Posted: over a month ago
  • Full-Time
Job Description

BART'S OFFICE is a full-service moving company that specializes in entire office moves, including installation, commercial moving, furniture repair, and inventory management. The Company's goal is to provide exceptional services and to assist its customers with the continued success of their businesses. Bart's is expanding and is seeking talented, dynamic individuals to join us in the vision.

Bart's cares about employee well-being and job satisfaction. We offer best-in-class benefits for employees. We are an exciting place to work, and we are seeking ambitious people, who are eager to develop meaningful careers in a fast-paced industry. Bart's has 5- and 10-year plans and we need good people to achieve them.

Position Summary

The Project Coordinator / Account Manager position at Bart's Office is the critical nexus between business development, complex client needs, and the labor pull. Ensuring, through previous experience and credentials, the work is managed to the highest degree of quality possible, this role is the field expert for how to do the work as well as the in-house consultant for how to manage timelines, client expectations, and maintain realistic pricing.

Essential Responsibilities
  • Must be qualified in reading construction and CAD installation blueprints, and capable of field measuring a worksite in preparation for installation
  • Unload systems furniture orders from truck, deliver and stage product at the customer's site for installation
  • Complete furniture assembly/installation as per installation specifications and blueprints to meet customer's satisfaction; inspects furniture for proper operability according to manufacturer's guidelines
  • Must understand contract furniture systems electrical requirements for building hook-ups and be able to identify electrical distribution requirements on installation blueprints
  • Install all types of free-standing furniture, panel and modular systems including placement, leveling, wipe-down, and touch-up of metal and wood furniture at customer's location
  • Attend pre-installation meetings as required
  • Follows all safety procedures in the performance of job duties; observe and enforce local, state, and federal OSHA and
  • O.T. safety rules and regulations; follows safe work behaviors, and promptly corrects conditions and unsafe behaviors which may lead to accidents
  • May be required to unload incoming furniture trucks using material handling equipment (i.e., dollies, panel carts, pallet jack)
  • May be required to load transactional furniture orders onto truck and deliver product to customer; complete furniture assembly/installation as per installation specifications to meet customer satisfaction; inspects furniture for proper operability according to manufacturer's guidelines
  • May be required maintain an efficient two-day turn-around on all furniture repair service calls, and complete all required furniture service/repair paperwork.
  • May be required to unload incoming furniture trucks using material handling equipment (i.e., dollies, panel carts, pallet jack)
  • Interface with customers to manage requests and gather information necessary to define dates, requirements, and scopes of potential jobs. Prompt response to customers is a top priority.
  • Process all internet/phone leads and work requests.
  • Schedule walkthroughs, estimates, and job timelines in the New Orleans and Baton Rouge metropolitan areas.
  • Manage initial invoicing, and work tickets.
  • Send out pre-job documentation, service agreements and gather pertinent customer & billing info required before initial work is started.
  • Coordinate job logistics with customers, Operations, and crews.
  • Review all completed work tickets from day prior to process for status of: work is complete, follow up needs to be scheduled, process and push to invoicing.
  • Interface with partner staffing agencies, and subs to ensure availability and access to workforce talent and temporary labor.
  • Use scheduling notes to advise logistics on crews of appropriate size and skill, as dictated by the needs of each job.
  • Enter in to order all scheduling, requirements, and changes of project details to all relevant crewmembers, and create daily works.
  • Create daily work for rentals (additional equipment, & vehicles) necessary for all jobs pick up and return.
  • Assist PC as needed to Manage on site crew through duration of project or partially on project depending on scheduling, size, scope, and complexity of project.
  • Maintain relationships with vendors and manufacturers. Serve as an initial point of contact for all inquiries.
  • Schedule meetings and deliveries with vendors and manufacturers as applicable.
  • Assist as needed to coordinate between crews, warehouse manager, and customers to ensure inventory fulfillment.
  • Assist WHM in management of packing slips to ensure accuracy and proper project allocation.
  • Act as liaison between all relevant departments within the organization.
  • Manage communication between internal relevant departments and customer.
  • Manage initial invoicing/data entry into IQ, and work tickets for all jobs.
  • Process and push invoicing for jobs lasting over the course of a few days to ensure all billable hours and parts are billed under 1 complete order to the customer.
  • Immediately process change orders for jobs as needed prior to execution of work.
  • Maintain 24-hour billing cycle for all work completed.
Qualifications, Skills, and Requirements
  • High degree of proficiency in CAD
  • Must be able to read floor plans, blue prints
  • Systems Furniture Design experience
  • Formal space planning experience
  • Leadership skills
  • Ability to manage complex projects and multi-task.
  • Excellent organizational skills.
  • Tact and diplomacy.
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
  • Comfortable using a computer for various tasks.
  • BA required
  • 3-5 years of experience, including:
    • Estimating
    • Project Management
    • Scheduling / Logistics
    • Customer Service
    • Operations
  • Problem solving and analytical skills; Exceptional organizational skills; Outstanding verbal and writing skills; Ability to work under pressure; Leadership qualities such as work ethic, trustworthiness, and self-confidence.
  • Follow all safety codes.
  • Anything to further our thriving business within reason.
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

PHYSICAL DEMANDS/CONDITIONS

Must frequently lift and/or move up to 50 pounds or more. Specific vision abilities required by this job include close, distance, and peripheral vision; depth perception. While performing the duties of this job, the employee is required to:

  • Standing Remaining on one's feet for extended periods of time.
  • Sitting Remaining in the seated position for various lengths of time.
  • Walking Moving around by foot.
  • Lifting Raising or lowering objects from one level to another, up to 80 lbs.
  • Carrying transporting an object, usually holding it by hands or arms, or over shoulder.
  • Pushing/Pulling Exerting force upon an object so that it moves toward or away from the force.
  • Climbing Ascending or descending ladders, stairs, scaffolding, ramps, and in and out of vehicles.
  • Reaching Extending hand(s) and arm(s) in any direction.
  • Stooping Bending downward and forward by bending legs and spine.
  • Kneeling Bending legs at knees to come to rest on one or both knees.
  • Crawling Moving about on hands and knees or hands and feet, frequently to reach spaces under furniture.
  • Manual Dexterity using hand(s) and finger(s) to handle, feel, and manipulate objects.
  • Exposure to environmental conditions: weather including extreme heat or cold, wet, humidity, and other atmospheric conditions.
Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Barts Office Furniture Repairs Inc

Address

New Orleans, LA
70122 USA

Industry

Technology

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