Band 2 - Desktop Technician
Barrister Global Services Network Inc. Portsmouth, NH
- Posted: over a month ago
1-year onsite Deskside support
Onsite normal business hours M-F local time.
BAND 2 JOB DESCRIPTION
i i. Job Description
a) The Band 2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows Desktop support.
i ii. Position Responsibilities and Functions
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Barrister Global Services Network Inc.Why Work Here?
Awesome CEO, great work opportunities, a lots of room for your growth,
Barrister Global Services Network Inc. is currently looking for a motivated, highly detailed, organized and outgoing individual to support one of our major nationwide clients. The successful applicant should be able to quickly adapt their knowledge to the current IT environment and be able to enhance the current systems in place. They should also possess excellent verbal and written communication skills so as to be understood by technical and non-technical personnel.