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Gate Attendant

Barnsley Resort Adairsville, GA
  • Posted: 27 days ago
  • Part-Time

Gate Attendant

Reports to: Director of Guest Services, Rooms Manager and/or Supervisors

Classification: Hourly

Division: Operations

Department: Guest Services

Scope: Provides and exceptionally warm and gracious arrival and departure experience for all guests and potential guests.

General Purpose: To enrich the lives of our guests and colleagues, as well as the reputation and financial standing of our resort.

Essential Duties:

Operational Duties

  • Distinguish between members, day guests, vendors, colleagues and overnight guests, providing the appropriate directions and parking credentials to each guest type
  • Accurately complete daily visitor/shift logs which include the name, destination, license plate number of day guests and vendors
  • Prevent unauthorized vehicles from entering the resort
  • Operate gates in a safe and efficient manner
  • Collect parking fees from day guests
  • Maintain an accurate account of bank issuance
  • Timely and accurate completion of daily task lists and service logs
  • Comply with all OSHA, Health Department and resort regulations
  • Regular and predictable attendance

Guest Experience Enrichment

  • Greet all guests, vendors, members and colleagues upon arrival at the front drive by name, providing clear and accurate directions; wish departing guests a fond farewell
  • Ensure all guest arrivals are announced via radio to the appropriate departments
  • Provide guests with directions, recommendations, and information about the resort and resort offerings as needed
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Resolve guest opportunities in an appropriate and efficient manner, in accordance with resort guidelines; ensures all opportunities are reported through the Guest Opportunity Log

Knowledge and Learning

  • Be intimately familiar with the entire property, all of its amenities and its history
  • Have a knowledge of safety and security practices and emergency/accident procedures
  • Successfully complete training/certification process
  • Maintain acceptable service audit scores
  • Attend colleague meetings as required
  • Participate in ongoing training

Secondary Duties:

  • Other duties as assigned

Core Competencies & Behavioral Anchors:

Service Focus

  • Values and supports departmental and resort standards
  • Understands the importance of lateral service
  • Adapts service delivery to meet needs of a diverse guest base
  • Consistently makes passing service audit scores

Teamwork and Communication

  • Works effectively and cooperatively with others
  • Shares information in an appropriate a timely manner
  • Maintains open, honest dialogue with colleagues; addresses issues and concerns directly and immediately or through the appropriate chain of command
  • Demonstrates flexibility and willingness to step out of comfort zone to support the team

Inclusiveness

  • Inclusive and equitable in dealings with all colleagues
  • Treats others with dignity and respect

Position Requirements:

  • A warm and friendly disposition; prior experience in customer service an asset but not required
  • Good organization skills and attention to detail
  • Strong knowledge of the surrounding area
  • Strong communication skills in English
  • Ability to follow instruction as well as work independently
  • Ability to respond properly in any emergency or safety situations
  • Must be available to work both day and evening shifts, weekends and holidays

Physical Demands:

Essential duties require: long periods of hearing and speaking. To move over sloping, uneven, or slippery surfaces and steps. To grasp and write with/on a pen and clipboard. Normal vision (corrected) including close and color, hearing and verbal communication.

Environmental Conditions:

Duties are primarily performed indoors but occasionally duties may be assigned outdoors in the elements.

This Job Description reflects management’s assessment of essential functions; however, it does not prescribe nor restrict the tasks that may be assigned.

Barnsley Resort

Why Work Here?

Come be yourself and live your passion!

Barnsley Resort is the ultimate retreat to unplug and find balance. With more than 3,000 acres in North Georgia, we appeal to the traveler who craves a connection to an outdoor lifestyle, nature, history, and pursuing their passions. Barnsley Resort is where history, outdoor adventure and Southern comfort come together as one. In the foothills of the Blue Ridge Mountains just 60 miles north of Atlanta and south of Chattanooga, this 3,000 acre resort-meets-village playground offers cottage accommodations, authentic Southern cuisine — (with hospitality to match) — and onsite activities for days, all complementing the iconic manor house ruins worthy of a swoon, and a history lesson or two. Originally home to an opulent 19th century estate, Barnsley Resort opened to overnight guests in 1999. Whether looking for a relaxing weekend getaway, hosting a corporate retreat or planning an elegant wedding set against the backdrop of the iconic Manor House Ruins, guests discover a retreat of privacy and perfection. Amenities include three regionally inspired restaurants, historic gardens and ruins, a boutique spa and an 18-hole, Jim Fazio-designed championship golf course. A myriad of outdoor activities include kayaking, canoeing or fishing on one of several peaceful ponds or exploring miles of trails while hiking, biking or horseback riding. For sporting enthusiasts, upland bird hunting and clay shooting are available at the newly enhanced Beretta Shooting Grounds by High Adventure Company for a complete outdoor experience. How to apply:Directly through Zip Recruiter or visit our website employment section at http://barnsleyresort.com/employment.aspx Barnsley Resort is a Drug Free Workplace. Drug testing is required for employment.

Address

597 Barnsley Gardens Rd. Adairsville, GA. 30103
Adairsville, GA
USA

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