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Call Center Manager

Barlean's Organic Oils Ferndale, WA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call Center Manager

Barlean's Organic Oils is located in Ferndale, Washington and was founded in 1989. We create products that feed the mind and body and are a leading brand in health food stores around the country. If you are looking for an opportunity with amazing benefits, growth potential, and are interested in building a career, apply today!

Pay: $60K+/yr DOE

Benefits: Medical, dental vision LTD life insurance. 401K w/ 3% match. Sick time. Paid Time Off

Primary Job Function: The Customer Satisfaction Manager facilitates, monitors, and coordinates department activities to a world class level of B2B and B2C customers. This position is responsible for ensuring the department is operating proactively, optimally and customer demands are being exceeded. The position is responsible for team stakeholder training and continued development. The Manager must ensure the team's goals are aligned with and representative of the company core values, organizational goals and expectations.

Required Qualifications:

  • High School Diploma or equivalent required.
  • Minimum of 3 years' experience in a call center environment required.
  • 2 years' experience leading a team.
  • Commitment to satisfying internal and external customers
  • Knowledge of workflow processes and productivity.
  • Ability to mentor and train.
  • Ability to organize and prioritize.
  • Ability to suspend judgment and critique own assumptions.
  • High level of discretion with confidential information.
  • Ability to report and compile data.
  • Proficient with computers, email, and telephone protocol.

Desired Qualifications:

  • Bachelor's Degree in business, sales, or related field preferred.
  • Consumer packaged goods industry experience preferred.

Barlean's Organic Oils

Address

Ferndale, WA
98248 USA

Industry

Business

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