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Customer Service / Service Coordinator

Banner Industries of N.E., Inc. Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Service Coordinator

Austin TX

Job Profile

We seek a self-starting, technical, driven individual who will work cooperatively with a team to maintain and grow existing service/repair business while increasing customer satisfaction. We are a growing company in the industrial and high technology markets and are looking for hard working and skilled individuals.

Service Coordinator Job Description

Specific duties will include:

· Define and manage RMA and service cycle between customer, Banner and vendor

· Manage and Communicate with customers and vendors on a daily basis

· Maintain customer defined open order reports

· Issue and track PO’s to/from vendor

· Understand and navigate each vendor’s unique RMA requirements

· Effectively communicate information or issues between the customer and vendor

· Warranty and Copper contamination management

· Proactively engage vendors for updates

· Generate new and repeat sales by providing information in a timely manner

· Determine customer requirements and expectations in order to recommend specific solutions

· Present price, credit and terms in accordance with standard procedures of the company

· Accurately process customer transactions such as orders, quotes or returns

· Provide accurate information regarding availability of items

· Obtain accurate information from vendors relating to shipment dates and expected date of delivery

· Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

  • Communicate with Outside Sales and Vendors to guarantee outstanding account management and customer service for new and existing customers

· Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

· Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint

· Capturing of accurate and complete information in Customer Relationship Management system

· Identify trends in customer satisfaction or dissatisfaction

· Manage time effectively, meet personal goals and work effectively with other members of the distribution team

· Communicate to the purchasing department unexpected increases or decreases in demand for products

· Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software

· Follow company policies and procedures

· Present a professional image at all times to customers and vendors

· Perform other duties as assigned.

 

 

 

Skills Required

· Ideal candidate will have 3+ years of proven customer service/repair coordination experience.

· Must have tremendous organizational and communication skills

· Preferred semi service experience

· Great phone presence as you will be doing business over the telephone.

· Able to work in fast-paced, self-directed entrepreneurial environment.

· Exceptional verbal and written communication skills.

· Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook.

· The ideal candidate will be proficient in CRM software solutions or has the aptitude to easily pick it up.

· Proficient in Epicor’s Prophet 21 or similar ERP software

· Decision-making, problem resolution and creative thinking skills.

· Able to multi-task the activities with shifting priorities.

· Honest, assertive and systematic.

  • Ability to work both independently and in a group environment
  • Great positive attitude.
  • Excellent Team work

· Experience in distribution is a plus

 

 

Drug test and background check is required

Banner Industries of N.E., Inc.

Address

Austin, TX
USA