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Family Practice Customer Experience Representative

Banner Health Buckeye, AZ

  • Posted: December 02, 2020
  • Full-Time

**Primary City/State:** Buckeye, Arizona **Department Name:** BHC-Verrado Family Medicine **Work Shift:** Day **Job Category:** Clinical Support Come join our team at Litchfield Health center. We are looking for a Customer Experience Rep who is energetic, friendly with people, and the willingness to learn, take initiative and work in a fast-paced environment. Our team works with all ages of patients ranging from newborns to the elderly within our community.

We value caring and empathetic people who want to treat each patient as if they were a member of their family. In this position, you would be working for an small Family Practice that turns into a Respiratory Clinic in the afternoon: must be comfortable with that. We are able to provide exceptional and consistent medical care with our dedicated staff who pride themselves in working as a team while providing high quality, comprehensive care.

We are looking forward to having you join our team. **We are open Monday thru Friday, with no Holidays.** The Customer Experience Representative will be responsible for performing registration and the check-in processes for patients, scheduling, insurance verification, collection of co-pays, etc. This is the perfect opportunity for someone who has Family Practice experience in a high volume environment.

There are several opening shifts (4 10hr shifts) with rotating Saturdays 8a-1p about every 5 wks. Location: 20751 W. Markey St Buckeye AZ 85396 At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice.

Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care. POSITION SUMMARY This position is located in a medical clinic or physician's practice and coordinates a smooth patient flow process by answering phones, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position conducts registration and obtains financial reimbursement for all patients accessing service at clinics and physician practices.

Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. And resolving issues as they arise to promote point of service decisions.

CORE FUNCTIONS 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. Assists front office in answering phones, taking messages, prescription refills, locating information and other related duties when necessary.

Documents correspondence in the patient's medical record. Updates demographic and insurance information in the practice management system. 2.

Receives physician's orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.

Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations. 3.

Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families. 4.

Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes. 5.

Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws. 6.

Provides information and customer service to patients and patient families. Provides information and instructions to patients regarding clinic procedures and services. 7.

Performs general office duties such as distributing mail and fax information, ordering supplies, etc. 8. Works under direct supervision and follows structured work routines.

Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience and customer service skills as normally acquired over one or more years of related work experience. Requires the ability to build familiarity with medical terminology and an understanding of all common insurance and payor types.

Accurate and efficient keyboarding skills, and the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation to effectively interact with a wide range of audiences. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills. PREFERRED QUALIFICATIONS Previous medical, financial services and/or customer service work experience preferred. Additional related education and/or experience preferred.Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.

Banner Health


Buckeye, AZ
85396 USA
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