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Quantitative Analyst - Recovery Call Delivery Strategy

Bank of America Jacksonville, FL
  • Expired: July 20, 2019. Applications are no longer accepted.

Job Description:
Collection and Recovery Strategies develops tactics that help our customers through difficult times while mitigating losses for the Bank. The Consumer Product Strategy Analyst must be able to work independently to develop recommendations that consider their research and analysis, the regulatory framework, and competing strategies. The analyst must then utilize communication and influencing techniques to build consensus and drive implementation. This high visibility position offers a unique opportunity to interact with senior managers and drive significant business results.
Position description:
Responsible for performing complex analysis aimed at improving portfolio risk, profitability, and optimizing operational performance for consumer products. Expectations include identifying business trends based on economic and portfolio conditions and executing strategic enhancements. The core focus of the group is building transformational call routing strategies through use of quantitative analytics to maximize ROI while maintaining operational quality and ensuring a positive customer experience. Candidate must be intellectually curious with a mind for innovation and proven ability to develop/execute on objectives in a data driven environment. This includes quantifying value to build compelling business cases and delivering persuasive executive level presentations. Detailed knowledge of SAS / SQL, financial statements, and business processes preferred. 2+ years strategic analysis experience preferred.
Required Skills:
Strong analytical and problem solving skills as demonstrated by 2-5 years of related experience
Quantitative analyst experience (2-5 years), including skills like data mining and statistics within SAS, SQL, VB, Python, R or similar platforms
Strong evidence of leveraging analytics and data visualization to drive business results
Skilled with MS Office (PowerPoint, Excel, Access, Word)
Proficient at written and oral communication, including presentation skills
Desired Skills:
Collections & Recovery experience
Telephony experience (Avaya, Aspect, Genesys - call routing, dialer & IVR)
Experience working within the Bank's data infrastructure (SQL Server, Teradata, Hadoop, DB2, etc.)
Experience with business case development/financial statements
Experience with process design/redesign (ex. Six Sigma, Engineering)
Experience with Tableau
Project / Change Management experience
Advanced Degree (MBA (Operations preferred), Industrial Engineering, Statistics, etc.)
Posting Date : 07/18/2019
Location :
Phoenix, AZ, CAMELBACK BLDG, 1825 E BUCKEYE RD,
Brea, CA, 275 Valencia Ave (CA7701),
Newark, DE, Deerfield III, 655 Paper Mill Rd,
Jacksonville, FL, BANK OF AMERICA OFFICE PARK, 9000 SOUTHSIDE BLVD BLDG 600,
Kennesaw, GA, 210 Townpark Dr NW (GA9080),
Charlotte, NC, GATEWAY VILLAGE, 900 W TRADE ST,
Greensboro, NC, BANK OF AMERICA TRIAD CENTER, 4161 PIEDMONT PKWY,

  • United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : M-F 8-5
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Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Bank of America

Address

Jacksonville, FL
32232 USA