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Customer Service Sales Specialist - Jacksonville, FL

Bank of America Jacksonville, FL
  • Expired: October 16, 2019. Applications are no longer accepted.

Job Description:

Position Description:

You will handle complex or escalated calls from customers or internal partners providing seamless delivery of sales fulfillment, service and administrative requests by answering calls and responding to faxes and emails directed to the (type name) call center. You may perform routine account-related transactions such as opening new accounts, completing the account set-up process, performing account maintenance and completing wire transfers. Other responsibilities could include the cross-selling or up-selling of other financial products by referring customers to the appropriate line of business for those products and services not directly supported. Customer Service Sales Specialists may be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. All associates must adhere to the established service level agreement and handle escalated issues by successfully navigating the organization to resolve customer requests. Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training.

Job Features
Unique opportunity for associates to take ownership of solving and addressing customer/client issues
Internal growth potential based on performance
In depth training that will empower you to leverage features, product benefits and applications for defined banking products and services
Guide /coach for new or challenging situations
Recognize cross sell opportunities; incentive to be earned
Exposure to other departments/Lines Of Business
Build broad base of Bank products and services
Fun and upbeat environment: participate in ongoing reward and recognition programs
Most comprehensive benefits in the industry
An opportunity to work in a cohesive team with an excellent track record
Your individual contribution to the team makes a difference

Enterprise Role Overview:

Provides customer solutions to complex or escalated issues by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-3 years of experience.

Required skills:

  • A minimum of 1 year of experience working with customers
  • At least 1 year of experience handling difficult situations with customers
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
  • Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training
  • At least an intermediate ability in computer skills
  • Intermediate proficiency (1-3 years of experience) in written and verbal communications

Desired skills:

  • Ability to work weekends, either rotating or set days as outlined in the job requisition
  • Ability to work evenings, either rotating or set days as outlined in the job requisition
  • A minimum of 1-2 years of experience in the Banking/Financial industry
  • A minimum of 1-3 years of experience working in a call center
  • A minimum of 1-3 years of experience working in customer relations
  • A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Bank of America

Address

Jacksonville, FL
USA