Skip to Main Content

ATM Field Service Technician - 1

Bancsource Inc Washington, DC

  • Expired: 25 days ago. Applications are no longer accepted.
Job Description

VETERANS WELCOME

 

Summary: Our Field Service Technicians provide first line maintenance for ATMs, perform limited repairs and preventive maintenance on a variety of financial equipment, perform project and installation support as needed, and work on PC and PC peripheral equipment. Individuals responding to this position must have the ability to use basic hand tools/digital volt meters and must have basic PC/network knowledge.

 

Essential Duties and Responsibilities include the following, but not limited to:

· Prioritizing and planning service calls

· Provide first line and preventive maintenance on ATMs, SmartSafes, and other financial equipment

· Adhere to service operating procedures

· Take ownership of your assigned territory and meet service performance goals

· Ensure above and beyond professional customer service

· Maintain a professional attitude and demeanor to foster positive customer relationships

· Updating call status to reflect an estimated time of arrival (ETA) and providing resolutions and updates as required

· Working with local service team and service management team to reassign calls as required

· Timely and accurate reporting of service updates and call closure information to the call center

· Escalation of issues to the service management team as required

· Follow material control processes in support of assigned responsibilities (keys, combinations, alarms, parts inventory, etc.)

· Organize and utilize technical documentation in support of job responsibilities

· Actively participate in equipment, maintenance and supply sales lead program

· Participate in special background checks based on customer base

· Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 100 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination and the ability to adjust focus for prolonged periods of time

 

Supervisory Responsibilities: this job has not supervisory responsibilities

 

Qualifications, Job Skills & Requirements

· ATM repair, equipment and maintenance experience preferred

· Competent with a computer and Windows application

· Experience with downloading and up grading software

· A+ certification preferred

· Ability to use basic hand tools including but not limited to multi-meter, voltmeter, volt-ohm meter

· Troubleshooting, diagnosing, and resolving product performance issues

· Professional communication in speaking with and listening to customers

· Have and maintain a clean and valid motor vehicle record and driver's license

· Complete administrative tasks and duties within allotted time frame

· Travel schedule coordination skills

· Up to 50% overnight travel as required by the needs of the business

· Ability to perform essential functions of the job with or without reasonable accommodation

 

Bancsource Perks & Benefits include:

· Competitive Pay

· Generous PTO Package, and Paid Holidays

· Comprehensive Health, Dental, and Vision Insurance

· HSA and FSA Health Care Accounts

· 401k Savings Plan with Employer Match

· Company Paid Life Insurance

· On-Going Learning & Development Training

· Company Vehicle, Fuel and Credit Cards for Expenses

· Company Provided Cellphone, Tablet, Laptop

· Employee Assistance Program

 

Company Description
Bancsource is a nationwide maintenance service (technology) provider to over 1,200 banks and retailers. The key technology serviced includes ATM’s, Smart safes, ITM’s, teller cash recyclers, core connected technology, branch solutions, outsourcing, managed services, and other banking technology. The company is based in Springfield, Missouri, and has been operating for more than 40 years. Bancsource services all major OEM equipment for mission critical customer systems including ATM’s, smart safes, drive-up systems, vaults, and sorters. The company is the largest Master VAR ATM and branch automation reseller for Nautilus Hyosung in the U.S. market.

Bancsource is an equal opportunity employer. The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is of the Safety Sensitive nature and on a daily basis requires that the individual operate machinery and various hand tools, drive a company vehicle, and interact with customers on commercial premises. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.

Bancsource Inc

Why Work Here?
We have the best in class technology & services and seek the best talent to join our collaborative team in our drive for excellence!

Bancsource is a nationwide maintenance service (technology) provider to over 1,200 banks and retailers. The key technology serviced includes ATM’s, Smart safes, ITM’s, teller cash recyclers, core connected technology, branch solutions, outsourcing, managed services, and other banking technology. The company is based in Springfield, Missouri, and has been operating for more than 40 years. Bancsource services all major OEM equipment for mission critical customer systems including ATM’s, smart safes, drive-up systems, vaults, and sorters. The company is the largest Master VAR ATM and branch automation reseller for Nautilus Hyosung in the U.S. market. Bancsource is an equal opportunity employer. The physical demands listed are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is of the Safety Sensitive nature and on a daily basis requires that the individual operate machinery and various hand tools, drive a company vehicle, and interact with customers on commercial premises. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.

Address

Washington, DC
USA

Industry

Engineering

Website

View all jobs at Bancsource Inc