ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Interacts with customers by phone as a Customer Service Representative
Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
Provides accurate account maintenance
Provides extraordinary customer service
Practices security procedures and protects customer confidentiality and privacy
Assist with other job related duties or special projects as requested by supervisor/manager
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
Outstanding listening and communication skills, both written and verbal
Willing to handle customer questions and concerns with efficiency and diplomacy
Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
Detail oriented and able to manage multiple tasks
Strong attention to detail with high concern for data accuracy
Developed critical thinking and decision making skills
Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.
Demonstrated good attendance and punctuality
Bilingual (Spanish) a plus
Constant use of computer screens
Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
Ability to sit and/or stand for long periods of time during the workday
Long periods of typing and repetitive motion
Ability to lift and/or move and carry 10 pounds
Diversity...Our differences enhance business performance.