Workforce Operations Specialist

Description/Job Summary

This position assists and supports the Director of Budgets, Contracts and Operational Services. The position will act as a direct liaison concerning the facilities between Preston Street, RPC, and Harbor Campus.

Responsibilities/Duties

• Coordinate with the Director regarding departmental strategies and outcomes. Maintain WDCE furniture and equipment inventory.

• Serve as a direct liaison between the College and 710 East Lombard Street Landlord.

• Will be a mobile representative/liaison between the 2 different locations: RPC and Harbor Campus.

• Coordinate training programs in Workforce to include preparing and setting up classes; enrollments for upcoming classes; and ordering instructional supplies for classes. Prepare mock faculty contracts for processing. Prepare, monitor, and submit faculty payroll.

• Prepare and monitor client contracts and prepare invoices. Follow-up with clients regarding billing issues.

• Coordination in submission of grades, requests for certificates of completion and compiling course evaluation summaries. Analyze evaluations and make recommendations concerning future programming.

• Prepare reports as necessary for clients, grantors and BCCC.

• Prepare written correspondence and regular reports on revenue, FTE, enrollment and program activity. Printing certificates for Workforce students who completed courses.

• Develop and maintain relationships with staff from other divisions in support of WDCE and College-wide activities Deliver materials, start classes, finalize classes and attend meetings at off-campus locations as needed

• Collect class documents and establish/maintain course/student files in accordance with established procedures. Resolve routine and emergency situations that involve staff, students and instructors.

• Interact with the Registrar and Student Accounting offices to ensure that contract training registrations are accurate and completed in a timely manner. Serve as a front line contact for instructors, students, and clients.

• Answer multi-line phone, screen and direct inquiries, and provide information to inquiries related to business and continuing education programs. Select and hire faculty from a pre-approved pool of instructors.

• Set up classrooms for instruction.

• Schedule classrooms for training located on and off campus.

• Coordinate the administration of noncredit courses, which includes preparing and entering master schedules and preparing and reviewing materials for FTE reports to the Maryland Higher Education Commission.

• Coordinate production of duplication of training materials for Contract Training. Schedule classrooms for training located on and off campus

• Other duties as assigned

Required Qualifications

• Bachelor's degree in business administration or education.

• 3-5 yrs exp in implementing and conducting training programs