Racquet Sports / Tennis Concierge

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BallenIsles Country Club, Inc.

West Palm Beach, FL

Posted: over a month ago
Full-Time
Benefits: 401k, dental, life insurance, medical, vision,

Job Description

BallenIsles Country Club is searching for a Racquet Sports Concierge to join their amazing RacquetsTeam!

General Purpose:

To be the liaison for members to access and enjoy the racquets facilities, their programs, events and instruction.

Essential Duties and Responsibilities:

¨ Greets members by name with a smile and warm welcome. Extends a gracious good-bye and thank you as members/guests are leaving the Club.

¨ Checks-in members for use of Racquets facilities.

¨ Learns member names and tennis ability.

¨ Relay information to members via e-mail, phone, and in person.

¨ Knows the tennis calendar for clinics, events, and matches.

¨ Assists members in finding tennis/pickleball partners.

¨ Be able to play tennis and pickleball as needed.

¨ Circulates around court area to check on and assist members.

¨ Communicates with court maintenance regarding court maintenance needs.

¨ Knows racquets retail products available in the shop.

¨ Enforces racquets policies and protocols.

¨ Assists scheduling court times.

¨ Be available and respond promptly to requests for service and assistance.

¨ Keeps a positive attitude at all times.

¨ Assists with administrative duties as assigned.

¨ Incorporates safe work practices in job performance.

Other Duties and Responsibilities:

¨ Manages challenging matters professionally.

¨ Welcomes member feedback to improve service.

¨ Approaches others in a tactful member friendly manner. Reacts well and calm under pressure. Treats others with respect and consideration.

¨ All other duties as assigned.

Knowledge, Skills, and Abilities Required

¨ Computer and internet based program skills required. Social Media skills helpful.

¨ Prior member service and/or retail experience.

¨ Familiar with point of sale system.

¨ Ability to work flexible full time schedule, including Saturdays, holidays and some evenings.

Supervisory Responsibilities:

None.

Education and / or Experience:

High School diploma or general education degree (GED).

Language / Math Skills:

¨ Ability to read and comprehend simple instructions, short correspondence, and memos.

¨ Ability to write simple correspondence.

¨ Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

¨ Ability to calculate figures and amounts such as discounts, proportions, percentages.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Company Description

BallenIsles Country Club is located in the heart of Palm Beach Gardens, Florida, situated on 1,300 magnificent acres. This private member-owned club was founded in 1963 and is home to 1,575 member families. A $35 million clubhouse renovation was completed in November 2018, featuring 115,000 square feet of luxurious space; three championship golf courses with 54 holes of golf; a world-class 23-court tennis complex including an exhibition tennis court and pickleball courts; and a state-of-the-art Sports Complex with a full-service salon and spa, fitness center, Pilates and spin studios and resort-style swimming pool. Our six dining venues are noted for their variety of offerings from casual poolside dining to upscale global cuisine and exceptional catering and social events.

BallenIsles is open 7 days a week, 12 months per year, offering an array of best-in-class amenities and services. BallenIsles is honored to be designated as one of America’s Healthiest Clubs, a 5-Star Platinum Club of America, Audubon International Certified, CMAA International Wine Society recipient, The Association of Golf Merchandisers Platinum Award recipient, a Distinguished Club by Board Room Magazine and awarded Best Country Club of Palm Beach County.