Dispatcher

SAFETY AND SECURITY DISPATCHER

Department: Safety and Security

Status: Part Time

Work Schedule: To be determined, and will include night, weekends and holidays

Job Summary: The Baldwin Wallace University’s Safety and Security Dispatch Office has a main role in serving the Baldwin Wallace Community. Dispatchers are expected to monitor and operate a variety of communications systems. These include but are not limited to, external and internal telephone calls for service, maintain contact with Safety and Security Officers via two-way radio system, monitor Baldwin Wallace’s intrusion and HVAC alarm systems and other related activities as needed. The Safety and Security Dispatch Office operates 24 hours a day, 365 days a year.

Essential Duties, Tasks and Responsibilities:

1. Knowledgeable and able to learn computer programs and technical software.
2. Answering telephones and operating two-way radio system.
3. Dealing with on-station requests for services from the public.
4. Obtaining all appropriate information from an individual, in order to properly inform an officer of the situation, parties involved, location, and all other information that is imperative to a given event.
5. Assigning calls for service or reports of criminal mischief or activity.
6. Monitoring the campus alarm systems.
7. Notification to appropriate persons in charge in case of an emergency, whether it be with a student, staff member, or any property owned by the university.
8. Able for follow the “Dispatch Basic Duties List” and be familiar with campus locations, including dorms, administrative buildings and other important campus locations.
9. Maintaining an accurate and detailed log and any other necessary clerical work.

Qualifications and Conditions of Employment: Must have strong verbal and written communication skills. Requires strong customer service skills and computer skills. Strong commitment to diversity; must be able to work well with a diverse campus population. Must possess and maintain a valid State of Ohio Driver's license and remain insurable by the University’s carrier. Must successfully complete a criminal and credit background check. Must be willing and able to work a variety of shifts. Must be willing and able to work weekends and holidays.

Working Conditions: Work involves sitting for long periods of time in one area.

Compensation: A competitive pay rate, 403 (b) retirement plan, and tuition remission benefits for employee and family.

To Apply: Send resume, cover letter and contact information for three professional references in one (1) Word document or one (1) PDF and submit via the To Apply link on HR’s Current Job Openings web page.

Baldwin Wallace University is an EEO/AA employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and as we engage our community partners. Learn more at Diversity Affairs - http://www.bw.edu/quickfacts/diversity/