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Customer Service Representative

Balance Staffing Lakeland, FL
  • Expired: over a month ago. Applications are no longer accepted.

Job Summary: As a call center representative the main goal is to effectively address customer issues, complaints and inquiries.

Responsibilities and Duties:

Manage inbound and outbound customer calls in a timely manner.

Identify customer questions, complaints, concerns, and overall needs.

Handle customer complaints respectfully and professionally.

Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.

Perform duties and responsibilities with customer satisfaction as your number one priority.


High school diploma or GED required

Customer service experience required

Excellent communication and active listening skills

Ability to multi-task, prioritize, and manage time effectively

Comfortable using computers (Word, Excel)

Shifts Available:

1:30 PM- 10:00 PM

2:30 PM-11:00 PM

M-F and 1 Saturday a month from 9:00 AM to 3:00 PM

*Training will be for 2 weeks for the following times *8:00 AM-5:00 PM M-F

Balance Staffing

Why Work Here?

We provide career path opportunites!

Balance Staffing is a search firm that specializes in a wide variety of industries. We focus on one-to-one individualized service for each of our clients. We balance a broad nationwide network with the hands-on, dedicated service that is critical to satisfying every job seeker and employer.


Lakeland, FL