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Customer Service Representative

Balance Staffing - Salinas Castroville ,CA
  • Expired: 29 days ago. Applications are no longer accepted.
Job Description

We are currently seeking a Customer Service Representative to join on our of our clients team. This is to work in the Castroville area. It can turn into a long term position if the person is the right fit. 

Duties and Responsibilities

The Customer Service Representative role has core functional areas based on job assignment. This role may rotate from different core areas such as Shipping and Receiving or Customer Service based on business needs.

 

Your primary goals and responsibilities include:

  • Provide exceptional customer service in professional and timely manner
  • Respond to customer inquiries and assist employees in resolving customer requests or concerns

·        Cross train on different accounts and job functions in order to have the flexibility to support overall department

  • Prepare and fill out various paperwork/reports

 

If assigned to Customer Service:

    • Verify orders for completeness to ensure all orders have current lot numbers, correct size and labels as well as enough product available in their inventory
    • Prepare paperwork for transfer of product from one customer to another
    • Ensure all orders are out for picking each day

o   Input and verify orders

o   Prepare and update orders for shipment and print Picking Ticket and Bills of Lading

o   Schedule and re-schedule appointments as needed

 

If assigned to Shipping & Receiving:

o   Check in and out all truck drivers

o   Maintain an updated schedule, schedule appointments for shipping and receiving of product - making sure to get all information needed to load or unload, and re-scheduling appointments

    • Verify all counts on picking ticket, bill of lading and blind receiver
    • Create, update, post and charge the appropriate storage and handling charges to receiving manifest
    • Post all delivery manifest
    • Printing lot labels for each order
    • Creating copies of paperwork for various departments for inbound/outbound orders
    • Preparation and charging of miscellaneous billing

 

  • Other duties as assigned

 

Minimum Qualifications

  • High school diploma or equivalent
  • 1 year of clerical experience
  • Strong customer service skills and ability to communicate clearly and concisely
  • Intermediate computer skills to use the Warehouse Management System and Microsoft Office Products
  • Good arithmetic and reading skills
  • Ability to be flexible and change tasks quickly and efficiently
  • Ability to follow written and verbal instructions

 

Preferred Qualifications

  • Bilingual English/Spanish
  • Experience working in a warehouse environment

 

Physical Requirements

The employee is required to operate a computer for extended periods of time. The employee must be able to bend, lift, and carry objects of varying size up to 10 pounds and occasionally up to 25 pounds.

Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Balance Staffing - Salinas

Why Work Here?

Strong company with room for growth, advancement, and benefits

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Address

Castroville, CA
95012 USA

Website