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Desktop Support Technician

Balance Staffing- Roseville Reno ,NV
  • Expired: 24 days ago. Applications are no longer accepted.
Job Description

Description:
This position provides Technical Support to internal and external customers. A Tech Support Analyst is responsible for acting as the first and last point of contact to open and resolve tickets.

Ideal Candidate:
• Assists with creating and maintaining technical documentation
• Innovative and action oriented attitude.
• Strong interest in IT concepts, strategies, methodologies, and technical standards
• Isolates the root cause of an issue and resolves hardware, network, and software related issues
• Escalates and communicates customer issues to Tier 2 and Tier 3 Support when required
• Troubleshoots and thoroughly documents network, server, workstation, software and security issues
• Perform special projects as needed
• Provides exceptional customer service and tracks issues within required departmental standards
• Provides detailed and frequent updates to end users regarding the status of their ticket

Ability to:
• Work under pressure while performing multiple tasks
• Performs basic server administration duties
• Understands and manages Active Directory objects including user profile setup, groups, share permissions and Exchange email boxes
• Responds to and resolves customer support requests within Service-Level Agreement
• Prioritize workload efficiently and effectively
• Make sound decisions using good judgment and problem-solving skills

Requirements:
• Bachelor's degree in information technology, computer science, mathematics, business or equivalent

Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Balance Staffing- Roseville

Why Work Here?

We make a difference in the lives of our employees through Integrity, Innovation, Relationships, and Passion.

Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.

Address

Reno
Reno, NV
USA

Website