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Customer Service Representative - 100% Work from home

Balance Staffing-OS Tucson, AZ

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Our client is mass hiring for a remote opportunity for a Customer Service Representative role. It is the number one contact center and client relationship management company in the world

Benefits of working with our client include:

  • Competitive pay of $12/hr.
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment

Responsibilities
Responds to customer phone inquiries regarding all aspects of client business, in a timely, accurate and professional manner, consistently meeting all guidelines.

Essential Functions:

  • Responsible for all customer inquiries
  • Provide excellent customer service
  • Follow up to customer inquiries
  • Troubleshoot equipment and system problems
  • Resolve issues on first call
  • Appropriately communicate with customers
  • Thrives in a fast-paced environment
  • Exercise retention efforts
  • Identify customers who are comparison-shopping and offer alternative solutions or additional products and services to meet the customer's needs.

Qualifications

  • Must be 18 years of age or older
  • Strong written and verbal communication skills and an ability to work with people from diverse backgrounds
  • Ability to multi-task, good organizational and time management skills.
  • Ability to consistently meet schedule requirements
  • Must have a computer/laptop with stable internet connection

Education/Experience:

  • High school diploma or GED required
  • Previous experience in a customer service position is a plus
  • Any customer skill, quality or training certification is a plus

Communication and Numeric Skills:

  • Ability to read, analyze, and interpret verbal and written instructions.
  • Ability to write business correspondence.
  • Ability to effectively present information and respond to questions from customers
  • Ability to speak effectively with individuals identified in Work Relationships.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization.
  • Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals.

Computer Skills:

  • Knowledge of email systems such as Microsoft Outlook sufficient to communicate with both internal and external contacts.
  • Knowledge of Word and/or Excel sufficient to enter data, copy or cut and paste data and print results as required.
  • Ability to manage multiple web or software based programs simultaneously.

 

Balance Staffing-OS

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Tucson, AZ
USA

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