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Enduser Support Technician

Badger Daylighting
Brownsburg, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Microsoft Office (O365/M365) Administrator will support applications built on Microsoft Office 365 (including SharePoint, Exchange, Teams, Autopilot, Intune, etc.) and other technology platforms. This includes support and administration of these tools, as well as end-user experience, support, documentation, and training.

Key Accountabilities

  • Collaborates closely with desktop support, security, infrastructure, and other technology teams to ensure tasks are completed effectively and efficiently
  • Supports diverse mobile devices support, such as iPhone, iPad, Surface, Windows & Apple laptops, and other supported devices.
  • Utilizes ServiceNow (our ticketing system) to resolve technical issues submitted. Continuously updates/documents tickets.
  • Provides direct problem resolution/help desk support to corporate office and remote user systems for tickets/issues related to any M365 products/apps/services
  • Performs remote troubleshooting through diagnostic techniques and pertinent questions
  • Works with third-party vendors to offer support for hardware in the field
  • Provides "white glove” service of the highest level to senior executives in a timely fashion
  • Identifies and suggests possible improvements on procedures
  • Creates, implements, manages (updates and improves), and revises Active Directory/Intune policies
  • Documents changes made using the IT Change Process
  • Administers and champions Microsoft Endpoint Management: 
    • manages devices, 
    • maintains Intune and Autopilot environment, 
    • maintains and monitors application packaging and deployment, 
    • manages windows patching, 
    • defines and maintains hardware specs, etc.
  • Promotes teamwork and collaboration. Identifies opportunities to assist other team members with their book of work. Coaches and mentors direct reports and peers.
  • Implements and troubleshoots Active Directory / Intune policies.
  • Serves as the subject matter expert (SME) of Microsoft 365 for the company.
  • Ensures that solutions, processes, and business knowledge is documented and communicated to other members of the technology team to mitigate single point of contact risk
  • Maintains security by monitoring the system for potential vulnerabilities, identifying risks, and takes action to mitigate them
  • Manages, supports, and provides technical expertise for all Office 365 applications including Exchange, Teams, OneDrive, SharePoint, Azure AD, Office Web Apps, Stream, Power BI, Power Apps, MS Forms, Project Online, Security and Compliance, etc.
  • Writes and maintains custom scripts (PowerShell) to install new settings or deployments and remediate issues to support users.
  • Represents IT department to end-users, customers, and vendors.

Experience, Qualifications & Education

  • Education: Bachelor’s degree in information technology, computer science, or a related field preferred
  • 5-7 years of experience supporting Windows operating system
  • Extensive successful configuration and management experience in Office 365 products (Exchange, OneDrive, Teams, Intune, SharePoint, etc.) as well as Active Directory/Intune policy implementation and troubleshooting
  • Deep knowledge and understanding of Active Directory, group policies, M365 security and compliance related technologies (including retention policies), and DNS. 
  • Demonstrated ability to successfully manage multiple projects and priorities
  • Driven to get work done with limited supervision.
  • Aptitude to learn (keep up with technology evolution and growth) and ability to research to find answers and potential solutions.
  • Proven ability of analyzing M365 usage data to identify issues and usage patterns.
  • Exceptional communication skills, specifically the ability to transform technical concepts and processes into clear, concise, “everyday” language for all audiences.
  • Proven understanding of PowerShell scripting to automate tasks and analyze data
  • Fully applies oneself to the requirements of the position

Will be required to successfully complete pre-employment screening, which includes criminal background check, MVR history and drug test.  We also require supervisory references and education verification.
 
Badger Daylighting, and its parent company Badger Infrastructure Solutions Ltd. (TSX:BDGI), is North America’s largest provider of non-destructive excavating services. We work for contractors and facility owners in a broad range of infrastructure industries, including energy generation, electricity and natural gas transmission networks, roads and highways, telecommunications, water and sewage treatment and general municipal infrastructure. 

Our key technology is the Badger HydrovacTM, which is used primarily for safe excavation around critical infrastructure and in congested underground conditions. The Badger Hydrovac uses a pressurized water stream to liquefy the soil cover, which is then removed with a powerful vacuum system and deposited into a storage tank. Badger manufactures and designs our truck-mounted hydrovac units, giving us the opportunity to incorporate feedback from our hydrovac operators into existing and future design and manufacturing processes.

Company Description
At Badger DaylightingTM we build our own custom and purpose built hydrovac trucks – ‘Badgers’ or ‘Badger Hydrovacs’ as they are popularly referred to. These vacuum trucks use integrated high-pressure water and vacuum systems mounted on a truck chassis to expose buried infrastructure or prepare an area for future work.

Over the course of our 25 years in operation, the ‘Badger Hydrovac’ has gained a venerable reputation in the hydro-excavation category as it has consistently proven itself superior over traditional mechanical excavation.

This has allowed Badger to grow into the largest hydrovac excavation fleet in North America. We have well over 1400 vacuum trucks (Badgers) and an extensive service coverage network strategically positioned throughout Canada and the USA.

Badger Daylighting

Address

Brownsburg, IN
USA

Industry

Technology

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