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Customer Service Representative - Baltimore, MD

BWC Terminal Holdings LLC
Baltimore, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

PURPOSE:  To provide support to customers and contractors.  

 

ESSENTIAL DUTIES:  Below is a list of essential duties of this position.  Other duties may be assigned as needed.

  1. Enter orders into the company’s computer system and process the orders.  Compile processed orders with other mandatory paperwork such as MSDS, certificates of analysis, etc. and give to operators to fulfill the order. 

  2. Monitor customers’ systems for shipping orders and enter shipping data into their systems.

  3. Review inventory detail reports for accuracy.

  4. Answer incoming calls professionally and courteously and accurately direct calls to staff.  Professionally assist all visitors to the terminal and ensure security procedures are followed.  Assist customers with questions, issues and coordination of orders.

  5. Process and mail or fax paperwork/invoices to customers. 

  6. Provide back-up and relief to other positions as appropriate.

  7. Assist with third party orders as needed.

  8. Demonstrate commitment to the Responsible Care system.  Participate in, promote and follow the Responsible Care system.

  9. Interact and communicate with clients and co-workers in a professional and appropriate manner and respond to and give feedback in a respectful and positive manner.

  10. Maintain confidentiality of all corporate, personnel and research matters.  

  11. Take the initiative to identify problems, use judgment to find appropriate solutions and follow through on resolving issues in a timely manner.

  12. Support team efforts, actively work to generate respect and enthusiasm, cooperate with others, and actively learn from other team members.

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EDUCATION AND MINIMUM EXPERIENCE:

  • High School or GED

  • Minimum 1 year experience as an administrative assistant 

  • Proficient in Microsoft Office Suite and working knowledge of office equipment (switchboard, facsimile, mail meter, etc.)

  • Ability to read, analyze, and interpret documents, manuals, reports and correspondence

  • Ability to communicate effectively, verbally and in writing, with customers and co-workers; ability to write correspondence and instructions, using exemplary grammatical and spelling skills  

  • Ability to interact with others in a professional and appropriate demeanor, work effectively with a diverse group of individuals and maintain effective working relationships with staff and customers

  • Ability to manage multiple tasks, logistically organize and maintain many details and meet deadlines

  • Ability to work independently with general direction from supervisor

  • Capable of reporting to work on time prepared to perform duties of the position and willingness to perform duties as workload necessitates

  • Ability to carry out the duties of this position while helping the company to meet its mission and while adhering to policies, procedures and regulations

 

 

BWC Terminals offers a competitive compensation package, enhanced savings and investment plan and other exceptional benefits!!  

BWC Terminals is an EOE    (No Recruiting Agencies please.) No relocation.

 


BWC Terminal Holdings LLC

Address

Baltimore, MD
21230 USA

Industry

Business

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