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Customer Service Representative-Call Center

BSN SPORTS Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.

Analyze orders by tracking product with vendors, tracking internal orders, placing specialty orders, investigate inventory issues while keeping the CSR and Sales Pro informed.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  1. TAKE CARE OF THE CUSTOMER (Sales Pro & Customer): Provide FIRST CLASS customer service where customer always comes first
  2. Provide status updates for both blank and embellished orders via email or telephone for CSRs, Sales Pros and the production facility
  3. Ensure all inquiries and status updates are answered within 24 hours
  4. Address hourly EDI blank orders by manually reserving units to inventory or communicating to the CSR the unavailable units and removing them from the order.
  5. Review all defects sent to Inventory Control, send to shipping and communicate the defect situation to the CSR
  6. Resolve issues ensuring orders ship by the requested date. IE: Follow up on art approvals, communicate tracking information to receiving, remove backorder items, update shipping method and/or shipping address.
  7. Process shortage and replacement orders for orders processed out of BSN Indy Production
  8. Point of contact for all art changes. IE: change embellishment type(s), revise production charges and create new garment design numbers.
  9. Process returns through Nav by updating the order and shipping the product back to the vendor.
  10. Efficient Email: organized, etiquette, and responding to customer and reps request the same day unless submitted after 4pm then within 24 business hrs.
  11. Phone: etiquette, log messages, respond to all voice mails within 4 business hrs.
  12. Support and adhere to all company policies, procedures, and guidelines

BSN SPORTS

Why Work Here?

To support our internal customers and enable them to make a difference in the lives of coaches, athletes and sports programs nationwide!

Founded in 1972 as a factory-direct equipment company, today BSN SPORTS is the largest distributor of team sports apparel and equipment in the United States, with over 3,000 employees across 100 regional offices. At BSN SPORTS we believe that sports have the power to change lives. At the heart of what makes sports happen are the coaches, teachers and mentors who work with young and old alike to build meaningful lifelong experiences. That’s why our mission is simple. The more time we save coaches with everything they do off the field, the more time they can spend changing lives. And that’s the real final score.

Address

Indianapolis, IN
USA

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