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Automotive Service Advisor Writer

BRODIES TIRE AND BRAKE INC
San Rafael, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Brodies Tire and Automotive has been in business for over 40 years and has a opening in their front office. We are looking for a service advisor with an automotive background. This is a lifetime career opportunity. We will train and educate you for your success. Must have excellent computer skills along with excellent customer service skills, have the ability to work with a team of technicians, and multi-task when necessary. Goal-Oriented and driven.

Automotive Service Writer Advisor Job Responsibilities:

  • Initiates automotive services and repairs by ascertaining performance problems and services requested.
  • Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
  • Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
  • Develops estimates by costing materials, supplies, and labor.
  • Calculates customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtains approval signatures and enters RO into a service database system.
  • Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

BRODIES TIRE AND BRAKE INC

Why Work Here?
Great work environment. Major advancement opportunities

Admiration of products/services. Admiration of other company initiatives (marketing campaign, community involvement, training programs) Company culture and values. Company growth/success.

Address

1276 Petaluma Blvd North

San Rafael, CA
USA

Industry

Automotive

View all jobs at BRODIES TIRE AND BRAKE INC