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Information Technology Service Management (ITSM) Team Lead

BP Global Houston, TX
  • Expired: September 27, 2019. Applications are no longer accepted.

Job title: Information Technology Service Management (ITSM) Team Lead
Segment: Upstream
Req ID: 109447BR
Relocation available: No
Travel required: Yes - up to 25%
About BP: BP's BPX Energy business (formerly known as the Lower 48) operates across a vast US geography, from Texas north through the Rocky Mountains. The business manages a diverse portfolio which includes an extensive unconventional resource base of about 7.5 billion barrels of oil equivalent across 5.5 million gross acres in some of the largest and most well-known basins in the US. Headquartered in Denver (Colorado), BPX Energy employs about 1,700 people across six states, operates more than 9,600 producing wells and has 70,000 royalty owners. Our vision is to be the premier, high return, onshore exploration and production company that consistently increases asset value. Our Wyoming operations are anchored on the giant Wamsutter tight gas field in the south central part of the state. In the San Juan area of Colorado and New Mexico we produce from tight gas sands and operate the largest coal-bed methane field in the US. Our Mid-Continent operations cover the prolific Anadarko, and is home to the famed East Texas basin, along with the Woodford shale gas play and Arkoma basin. We also have non-operating interests in over 10,000 wells across the US with substantial positions in both the Eagle Ford and Fayetteville shale basins. In 2018, BP completed a $10.5 billion acquisition of BHP's world-class unconventional oil and gas assets in the Permian-Delaware basin in Texas, along with two premium positions in the Eagle Ford and Haynesville basins in Texas and Louisiana. These assets currently produce 190,000 barrels of oil equivalent per day, of which about 45 percent are liquid hydrocarbons. The deal represents BP's largest purchase since buying ARCO in 1999. It is a transformational acquisition for our BPX Energy business which gives the BPX Energy team access to some of the best acreage in some of the best basins in the onshore U.S.
Job Family Group: IT&S Group
Job Profile Summary: Responsible for providing technical leadership for service management / process management / operations support activities (depending on specialism), driving related operating practices and effective implementation of relevant standards, collaborating with a range of stakeholders and managing a team to support performance optimization. Specialisms: Service Management; Process Management; Operations Support.
Time Type: Full time
Country: United States of America
Location: United States - Texas - Houston
Job advert: This leadership role is accountable for IT Service Management services.  The ITSM Team Lead will take full responsibility for overseeing all aspects of BPX IT Service Management processes including analysis, planning, and implementation of all areas (CMDB, Incident, Problem, Change, Release, Vendor, End User Compute and Disaster Recovery).

The function of the role and the team is RUN, MAINTAIN and SUSTAIN IT services to the enterprise and as such focus upon service-delivery in cost efficient and risk reducing manner. IT Operations must embrace a stronger service culture, while simultaneously determining how to partner with broader Technology teams to implement and exploit

new and emerging technologies. This role will manage the IT Service Desk, Incident Management, Asset Management, Vendor Management, Change Management and Site Support operations.

They need to keep management informed of key operational metrics, highlight efficiencies and improvements on a regular basis. You will facilitate scoping and business priority-setting for change initiatives of medium size and complexity, supporting senior management to ensure that all plans, work packages are aligned to the expected benefits and leads activities required in the realization of the benefits and improvements of each part of the change program. You will negotiate with partners at senior levels, ensuring that organizational policy and strategies are adhered to. You will monitor benefits and improvements against what was predicted in the business case and ensures that all participants are informed and involved throughout the change improvement program and fully prepared to exploit the new operational business environment once it is in place.

Requires strong attention to transforming IT service management (ITSM) with a more agile approach Product families around support should become more prominent, requiring the development of warm skills and a strong dose of emotional quotient, along with the ability to successfully manage across different technology functions and support vendors.

The ITSM Team Lead will develop, deliver and handle creative, cost-effective solutions that help make BPX more productive. These services should also be delivered safely with the critical role of protecting BPX information and systems securely against the growing risk of viruses and other security threats.  The role will work to drive faster change adoption and improve the experience of our people who are impacted by change.

BP Global


Houston, TX