Orthodontic Customer Care Representative / Scheduling Coordinator with an AMAZING PERSONALITY Wanted (Pembroke Pines, FL)
Orthodontic office is seeking an Orthodontic Customer Care Representative/ Scheduling Coordinator whose passion is caring for patients and helping schedule their appointments to achieve a great smile.
Our Representatives are customer service superstars who serve as a practice concierge in greeting families as well as scheduling gurus who help patients keep appointments on the books.
We are looking for a cheerful, dependable, energetic, hard- working person with exceptional interpersonal skills and a commitment to excellence. We would love if you have past orthodontic or dental experience but we hire for positive attitude and strong work ethic, and will train the right personality!
* Love providing a marvelous experience for patients!
* Are amazing with people!
* Brighten up patients' days just by speaking with them!
* Sensitive to the needs of others
* Friendly, eager, calm
* Enjoy working in a fun, fast- paced, team-oriented environment
* Have the ability to learn quickly
* Keep a smile on your face and in your voice!
* We focus on the highest quality of care and the best possible service, within a caring environment.
* We are all about providing an amazing patient experience, doing incredible work, and having fun along the way.
JOB DESCRIPTION AND DUTIES INCLUDE (but not limited to):
-Welcome patients and families into the practice
-Answer new patient phone calls and schedule appointments for patients
-Answer a multi-line phone with grace and efficiency
-Manage mailings with accuracy and timeliness
-Manage communications to patients and dentists
-Speaking with patients and parents about orthodontic treatment appointments
-Tracking statistics and insurance verification
-Actively participate as a contributing member of the office staff team to achieve patient satisfaction and office production goals
-Perform other duties as assigned
-Customer Service Second to None!
QUALIFICATIONS WE ARE LOOKING FOR: Sales Background with a great attitude. Dental or orthodontic experience a plus
QUALITIES WE ARE LOOKING FOR: We are looking for PERSONALITY!
COMPENSATION: Based on attitude, orthodontic and customer service experience
WHAT WE OFFER: A full- time position with an opportunity for team bonuses. We offer a uniform allowance, paid holidays, wellness days, paid vacations, profit sharing as well as 401(k) retirement plan
PLEASE DON'T APPLY IF: You are resistant to change, you bring personal matters into the workplace, you are late, cannot adapt easily, are cranky, moody, or pessimistic, and do not like being around focused, positive, career driven individuals.
If you are friendly, team- oriented, and able to smile and have fun, we would love to hear from you!
Please EMAIL resume and salary history to: firstname.lastname@example.org (please copy / paste resume into body of email - no attachments please)