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Bilingual Customer Service Specialist

BLM GROUP USA Novi, MI
  • Expired: over a month ago. Applications are no longer accepted.

We are seeking a Bilingual Customer Service Specialist to join our team! You will be responsible for being the first point of contact for customers requiring technical support. The Customer Service Specialist creates and assigns service tickets to the appropriate departments, monitors service ticket statuses and follows up with technicians to ensure issues are resolved in a timely manner.

Essential Function(s) of the Position:

  • Promptly answer incoming Service Department phone calls in a professional, friendly and efficient manner
  • Create and update service requests utilizing corporate ticketing software system
  • Accurately obtain and document details of service issue or training request
  • Verify and accurately maintain customer, contact and machine databases
  • Follow up on after hours service tickets to confirm issue was resolved completely
  • Properly identify when a service issue should be escalated to management
  • Monitor service dashboard to ensure daily service objectives are achieved
  • Offer feedback and suggestions to improve service levels and internal processes
  • Perform other clerical and administrative office functions as assigned
  • Maintain a clean and organized work environment
  • Provide support beyond standard hours if call volume and/or workload requires

Education and Experience:

  • Associate Degree preferred; or 3+ years equivalent customer service experience
  • Excellent phone etiquette, interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Proficient computer skills and working knowledge of CRM/CSM systems
  • Ability to work in a fast pace environment and maintain composure in stressful situations
  • Fluent in Spanish or French

Compensation:

Pay is negotiable / Based on experience

BLM GROUP USA is an equal opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, physical or mental disability, military status, or any other legally protected status.

BLM GROUP USA

Why Work Here?

Growing Company Serving Multi-Industries!

Address

Novi, MI
USA