Account Manager

SUMMARY: The Account Manager is responsible for managing existing and new customer relationships to meet and/or exceed company sales revenue and profit objectives.

ESSENTIAL COMPETENCIES AND RESPONSIBILITIES:

• Personally exhibits, recruits and coaches associates consistent with Core Behaviors
• Responsible for promoting culture of safety
• Manage new and existing customer relationships
• Maintains a thorough knowledge of products
• Presents products to customer
• Follows through with customer to ensure satisfaction
• Identifies and prioritizes all existing and prospective customers within his/her territory and keeps mailing list current.
• Studies product information, attends seminars, supervises tests of products
• Attends and contributes to company sales meetings and technical sessions.
• Provides customers with all literature and promotional materials they need to enhance their productivity.
• Provides the General Manager with information from the market regarding trends, new products, market share in existing and potential accounts.
• Proactively solve problems for customers
• Build and sustain positive customer relationships
• Provide and coordinate technical support as needed
• Support and expand onsite sales and service
• Communicate customer and market issues to company management
• Perform other duties as assigned
• Perform all work in accordance to ISO processes and procedures

QUALIFICATIONS:

• High levels of product knowledge
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Competent with the use of computer software specific to the operation

SUPERVISORY RESPONSIBILITIES:

• No direct supervisory responsibility. May provide indirect supervisory input.

EDUCATION and/or EXPERIENCE:

• High School diploma required
• Bachelor’s degree in a related field preferred
• 2-5 years’ experience in a similar position required in Industrial Sales
• Previous sales or customer service experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required

WORK ENVIRONMENT:

• Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
• Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

• Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

BENEFITS:

• 401K Plan and Company Match Medical
• Dental and Vision Insurance
• Company paid Long Term and Short-Term Disability
• Life Insurance
• Paid Time Off

*BlackHawk Industrial is an Equal Opportunity Employer