Skip to Main Content

Customer Service Specialist

BG Marketing Concepts
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with us customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how our works.

Responsibilities:

  • Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.

  • Provide internal feedback on how us can better serve our clients in the product road map for continuous improvement.

  • Proactively monitor and track usage, product consumption gaps, and traffic patterns to identify opportunities and address potential future issues such as account churn.

  • Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.

Show composure, resilience, and flexibility in our fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.

Qualifications:

  • Bachelor's or Associate degree preferred.

  • Prior customer service/sales experience required.

  • Self-motivated, always curious, and consistently eager to learn.

  • Proven problem-solving skills.

  • Excellent written and verbal communication skills.

Work Remotely

  • No

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Receptionist: 1 year (Preferred)

Work Location: One location

BG Marketing Concepts

Address

Jersey City, NJ
USA

Industry

Business