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Customer Call Executive

BG Marketing Concepts
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are searching for a polite, professional Customer Call Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Call Executive may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

  • Building lasting relationships with clients and other call center team members based on trust and reliability.

  • Utilizing software, databases, scripts, and tools appropriately.

  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Qualifications:

  • High School Diploma or equivalent.

  • More education or experience may be preferred.

  • Strong customer service, active listening, verbal and written communication skills. Professional phone voice.

  • Understanding of company products, services, and policies.

  • Proficiency with computers, especially with CRM software, and strong typing skills.

  • Ability to ask prying questions and diffuse tense situations.

  • Strong time management and decision making skills.

Work Remotely

  • No

Job Types: Full-time, Part-time

Pay: $17.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

BG Marketing Concepts

Address

Jersey City, NJ
USA

Industry

Business

View all jobs at BG Marketing Concepts