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Knowledge Analyst

BEPC, Inc. Plano, TX
  • Expired: over a month ago. Applications are no longer accepted.

BEPC is looking for a talented Knowledge Assistant to join the team!

BEPC benefits: medical, visual, dental and life insurance

W2 position only

  • What are the key objectives for this resource (project summary)?

    Be part of the Company Digital Academy Business Institute team that focuses on diverse learning experiences for workforce around enterprise technology and tools. They will be responsible for coordinating and acting as a liaison with end users and internal technology teams to deliver technology knowledge, training and reporting to ensure Company's workforce is getting the most value from our technology investments.

    • Help develop and deliver general user technology knowledge to end users
    • Help develop end user content, training artifacts, newsletters, facilitate, monitor and provide information to the technology champions network
    • Help drive self service and build body of self help knowledge and community/social knowledge
    • Act as a liaison and analyst to help improve user adoption of new technologies, and make it easy for users to understand and use in the least boring and most effective way possible
    • Facilitate/manage regular champions network/meetings
    • Create quick tip self help content/materials
    • Facilitate hands on demo sessions
    • Coordinate focus groups
    • Create and manage SharePoint site for team including content and pages
    • Chair champions network
    • Create surveys
    • Develop and analyze surveys (what worked in the communication and what didn’t)
    • Monitor and respond to team shared mailbox
    • Develop dashboards and decks for executive reporting and meetings
    • Develop reports
    • Develop and manage FAQs, How to Guide, Quick Tips
    • Ensure knowledge is searchable with keywords

  • Requirements:

    Must Haves:

    • College degree
    • Analytical experience
    • SharePoint, OneDrive, MS Teams experience
    • HTML experience
    • Ability to take technical information and distill for end user consumption
    • Professional oral and written communication skills
    • Experience using social media for the workplace
    • Experience in scrum/agile environments
    • Enthusiasm for learning technology and evangelizing to generate excitement
    • Relentless pursuit of advocacy for end users/customers
    • Strong understanding and usage of Microsoft O365 suite of tools

    Nice to Haves:

    • Adobe Creative Suite
    • Video development tool experience (ie Aftereffects, Videoscribe, Camtasia or any other video creation/editing)
    • PowerApps and Flow
    • Service Now experiences

BEPC, Inc.

Why Work Here?

Great Benefits and Opportunity for Growth

BEPC provides Technical Engineering and Information Technology Project Management services to Fortune 500 companies in the Life Science and 7technology industries. BEPC Inc. is incorporated in the state of Texas, with headquarters in San Angelo, Texas, and is a minority and HUB-certified Company recognized through the National Minority Supplier Development Council. BEPC offers Life Science engineering and technical consulting services that include: process, product, equipment, and software validations, process and product transfers, commissioning and qualification of manufacturing clean rooms, clean room automation, packaging engineering, labeling and document translation, technical writing, and process automation. Additionally, as a leading IT consulting company, BEPC offers enterprise resource planning, large-scale technology deployment and integration, SAP development, information assurance, network architecture, and project management. As a direct supplier with large MSPs, BEPC offers its clients highly qualified candidates to fill professional, technical, information technology and manufacturing engineering positions. These large staffing companies leverage BEPC's expertise to fill highly technical positions for their clients.

Address

6565 Headquarters Drive Plano, TX
Plano, TX
USA

Website