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Customer Service Representative

BEPC, Inc. Minneapolis, MN
  • Expired: 4 days ago. Applications are no longer accepted.

IMMEDIATE NEED! PAY DEPENDING ON EXPERIENCE

6-7 Months Contract W2 with Medical, Dental, Vision Benefits.

Customer Care Rep Description:

BASIC QUALIFICATIONS:

• High school diploma or GED
• Minimum of 1-2 years of customer service experience in an inbound call center
• 6 months of SAP experience within the past 5 years
• Proficient skills in Microsoft Word, Excel and Outlook

ADDITIONAL QUALIFICATIONS:
• BS in Business, or related degree preferred

POSITION SUMMARY:


The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business and the individual filling this role must go above and beyond to help differentiate from our client's competition.

TASKS AND RESPONSIBILITIES:


• Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues

Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements
• Understand SAPs functionality and be able to maneuver through the system efficiently
• Champions process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations
• Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include:

o Planning/managing orders required for production lines
o Placing purchase orders with suppliers
o Perform manual shipping/invoicing transactions within SAP
o Understanding and enforcing software license agreements as well as enforcing legal restrictions.
o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers
• Relationship Management: to build and maintain strong business relationship with all customers

BEPC, Inc.

Why Work Here?

Great Benefits and Opportunity for growth

BEPC provides Technical Engineering and Information Technology Project Management services to Fortune 500 companies in the Life Science and 7technology industries. BEPC Inc. is incorporated in the state of Texas, with headquarters in San Angelo, Texas, and is a minority and HUB-certified Company recognized through the National Minority Supplier Development Council. BEPC offers Life Science engineering and technical consulting services that include: process, product, equipment, and software validations, process and product transfers, commissioning and qualification of manufacturing clean rooms, clean room automation, packaging engineering, labeling and document translation, technical writing, and process automation. Additionally, as a leading IT consulting company, BEPC offers enterprise resource planning, large-scale technology deployment and integration, SAP development, information assurance, network architecture, and project management. As a direct supplier with large MSPs, BEPC offers its clients highly qualified candidates to fill professional, technical, information technology and manufacturing engineering positions. These large staffing companies leverage BEPC's expertise to fill highly technical positions for their clients.

Address

Minneapolis, MN
USA

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