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Contact Center Representative

BECU (Boeing Employees Credit Union) Kent, WA
  • Expired: 13 days ago. Applications are no longer accepted.

SUMMARY

Apply now using the link below to be considered for an onsite interview and open house!

https://becu.wd1.myworkdayjobs.com/en-US/External/job/Kent-CenterPoint/Contact-Center-Consultant_R-01647

The Contact Center Consultant is responsible for answering inbound calls assisting member and potential member inquiries. The Contact Center Consultant will negotiate the resolution of complex inquiries and disputes and will perform in an accurate, professional, and timely manner to ensure a high level of quality services are being provided to the BECU members.

RESPONSIBILITIES

  • Perform all responsibilities in accordance with BECU Competencies, compliance, regulatory, and Information Protection requirements.
  • Handle high-volume inbound calls from members and potential members.
  • Ensure internal customers and external members are assisted promptly within established service and quality objectives.
  • Assist customers with essential technical website and mobile navigation needs.
  • Follow through with service commitments made to members with a sense of urgency.
  • Perform additional duties as assigned.

QUALIFICATIONS

  • High School diploma or equivalent required.
  • Minimum 2 years of experience in sales oriented, financial or retail customer service environment required.
  • Contact Center experience preferred.
  • Financial institution experience preferred.
  • Successful completion of the Contact Center training program within 90 days of hire date required.
  • Thorough knowledge of state and federal laws and regulations that pertain to all membership, deposit and loan products and services offered.
  • Proven ability to efficiently utilize system applications to assist with all member inquiries, process member account transactions, and provide research and resolution for member concerns.
  • Proficiency with Microsoft Windows, Microsoft Office Suite, Internet Explorer, and Adobe Reader required.
  • Proficient verbal and written skills to effectively communicate in the English language.
  • Ability to properly identify and resolve issues and process account transactions with accuracy and efficiency.
  • Regular and consistent attendance and adherence to work schedules required.
  • Full-time hours required, with additional hours as necessary.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

BECU (Boeing Employees Credit Union)

Why Work Here?

Best in class financial institution with incredible benefits and work life balance.

From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future. As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.

Address

321 Ramsay Way, Kent, WA 98032
Kent, WA
USA