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Service Analyst/Service Representative

BCforward Billings, MT
  • Expired: over a month ago. Applications are no longer accepted.

Job Role: Service Analyst/Service Representative

Location: Billings, MT 59101

Duration: 18 Months contract (Temp to Hire)

Role Responsibilities Include (but are not limited to):

• Provides accurate and timely processing of service requests, transactions, activities, etc. within relevant service level agreements and in accordance with established policies, processes and procedures.

• Provides accurate, consistent, knowledgeable responses to stakeholder questions and requests.

• Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements (SLAs) are met.

• Checks and reconciles information and documentation to ensure accuracy and completeness.

• Identifies and resolves discrepancies in accordance with standard procedures.

• Performs administrative tasks such as distributing/collecting/filing/etc. documentation and information.

• Data enters, reviews and verifies loan information and documentation for processing and/or further handling.

• Manages documentation to ensure that records are maintained in a proper manner.

• Analyses data and information to provide insights and recommendations.

• Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

• Develops and maintains effective relationships with internal & external stakeholders.

• Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.

• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees

Must-Have Skills Include:

• 2+ years of experience as a servicing analyst

• Experience processing and interpreting loan/lending documentation

• Experience processing and interpreting commercial lending products/documentation

• Strong MS Office skills (Word, PowerPoint, Outlook, excel)

• Knowledge of the risk and regulatory requirements of BMO

Nice to have skills:

• Previous experience working with BMO systems is a BIG plus

Educational Requirements:

• Bachelor’s degree preferred, no discipline

Soft Skills:

• Verbal & written communication skills.

• Organization skills.

• Collaboration & team skills.

• Analytical and problem-solving skills.

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

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Billings, MT
USA

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