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Sales Associate/Sales Representative/Customer Service Sales

BCforward Boise ,ID
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

BCforward is seeking a highly motivated and experienced Sales Associate/Sales Representative/Customer Service Sales at Boise, ID 83714

 

Description:

·         Manage a high volume of Small and Medium Business inbound and outbound customer phone calls, emails, chats, and orders in a structured sales contact center environment

·         Create a positive customer experience by providing a complete, customized, and professional HP.com experience

·         Promote and sell HP.com products, services, and supplies to a diversity of customers

·         Utilize consultative selling techniques to maximize the revenue opportunities of every customer contact by:

·         Building rapport

·         Maintaining a professional and respectful demeanor

·         Discovering and evaluating customer’s needs and/or concerns

·         Using available tools and resources in order to provide accurate and complete information

·         Positioning products and services that align with the customer’s needs/interests

·         Anticipating and addressing objections

·         Closing the sale

·         Document customer, order, and account information accurately and completely

·         Develop and maintain a working knowledge of HP shopping products/services, systems/tools, policies/procedures and processes

·         Meet and exceed minimum performance metrics including but not limited to sales targets, quality of service provided, productivity, attendance, and schedule adherence

 

Requirements:

·         Associate or Bachelor Degree preferred

·         5+ years Business to business Experience

·         High technical aptitude preferred which includes but is not limited to:

·         PC & Printer knowledge (product, system, configuration)

·         Server knowledge

·         Lease/subscription knowledge

·         Account Pipeline experience

·         Account Management experience

 

Requires ability to:

·         Work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business and performance goals

·         Be available to work extra hours as call volumes and business need requires

·         Be reliable and dependable with respect to attendance and schedule adherence

·         Be self-driven and motivated

·         Sell, cross-sell, and up-sell both HP.com Consumer and Commercial products and services with confidence and credibility

·         Demonstrate knowledge of how information technology impacts the success of a business

 

Candidates demonstrate the ability to:

·         Multi-task within all contact channels including phone calls, emails and chat

·         Navigate efficiently and confidently between multiple systems, tools/resources, and screens while maintaining a professional and customer-centric demeanor

·         Communicate effectively and efficiently (verbally and in writing)

·         Organize and manage time efficiently while paying attention to detail

·         Think big picture and as an entrepreneur

·         Work independently/solve problems with limited direction and support

·         Embrace and champion change

·         Remain open and responsive to coaching and feedback provided by a variety of individuals

·         Act with integrity; promote and model the core values

·         Take ownership of their personal growth and development, as well as that of performance

·         Maintain a professional and positive demeanor

·         Adhere to assigned schedule

 

Location: Boise, ID 83714

Expected Duration: 2 Years contract with strong possibility of extension

Wage: Hourly, W2

 

Who to Contact: Nick Johnson

 

About BCforward

BCforward is currently the largest consulting and minority owned services and staffing firm in Indiana. Headquartered in Indianapolis, BCforward has resources in 47 states and Puerto Rico as well as a global presence in India and Canada. The company provides consulting, outsourcing and staff augmentation services in systems administration, project management, software development, and strategic IT planning. BCforward assures clients on‐time delivery of on‐budget solutions to their IT‐centric outsourcing, staff augmentation and systems solutions needs. Formerly Bucher + Christian Consulting, the company was founded by Justin Christian in 1998. For more information, visit www.bcforward.com.

www.facebook.com/bcforward

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information.  Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment.  All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews.  The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.  BCforward is an equal opportunity employer.  Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

What makes BCforward different is our people and how we do business. We pride ourselves on locating and hiring the best resources in CA.

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

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Boise, ID
83713 USA

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