JOB TITLE: RENEWAL MANAGER (SFDCJP00012195)
DURATION: 06 MONTHS
LOCATION: INDIANAPOLIS, IN – 46204
PAY RATE: $30/HR. ON W2
Candidate will be responsible for the management of contract renewals with existing customers. 90-120 days prior to a renewal, this candidate will be responsible for communicating with the sales/account management teams as well as the customer that they are up for a renewal. They will go over the terms and conditions, make any necessary changes/modifications requested by the customer, and streamline contract issues and the overall customer renewal experience. They will also be responsible for pulling reports and analyzing current data associated to the customer as well as forecasting any risk associated with the revenue up for renewal.
1) Previous experience with Salesforce products/applications, specifically Sales Cloud
2) Previous experience with Contract Renewal or Renewal Management
3) Prior Sales experience, comfort and knowledge of working with and interfacing with customers on current solution set, negotiations, and issue resolution. Importance of making this process as streamlined as possible.
OTHER SKILLS PREFERRED/NEEDED:
- An individual that is flexible, agile, and adaptable will be successful. Each day is different and changes often.
- The current workload is extremely high so someone who can deal with that is also important.
- An individual with 1-2 years sales experience would be very ideal and preferred by the manager but is not required.
- Negotiation skills preferred.
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.