Job Title : Quality Analyst
Location : MO-Olivette - 9321 Olive Blvd, , Saint Louis, MO, 63132, USA
Expected Duration : 6 months contract to Perm
.Responsible for monitoring and evaluating the quality of work as measured against timeliness, accuracy and productivity standards. Documents quality issues, performance measures and quality improvements for management review. Provides information to assist in giving feedback to employees and in the training of employees. Ensures proper application of and compliance with internal and regulatory standards, guidelines and procedures. Reviews and analyzes complex quality related data for the assigned areas. Extensive knowledge of products, regulatory standards, policies and procedures applicable to collections. Recommends and assists in implementing changes in policies and procedures to improve work quality and productivity.
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.