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Network System Engineer V - Initial Remote

BCforward
Richardson, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Client Location: Charlotte, NC Richardson, TX Richmond, VA Initial Remote

Anticipated Start Date: ASAP

Duration: 12+Months

Pay Rate: Open/ Negotiable on W2

Shift time: 8 to 5

 

Job Description

·       IT Operations Management Support consultant: Responsible for monitoring, trend analysis, RCA, and incident remediation on Wintel servers for all applications part of shared services. Provide first and second level support for core messaging & collaboration products Responsibilities

·        Monitor servers for alerts and be able to discern critical alerts that require escalation from those that can be safely ignored

·       Respond to Remedy Incident tickets and escalate as appropriate

·       Respond to and escalate to critical escalations via internal paging system as needed

·       Ability to understand global on-call/escalation schedules and handle frequent changes effectively

·       Server backup Monitoring and Verification. Restart and suspension of backup jobs as needed

·       Monitoring of alerts and appropriate escalation of said alerts for hardware appropriately

·       Updating of Incident Management Database as incidents arise and are resolved

·       Monitor Group Mailboxes and act on emails as appropriate

·       Perform routine server health checks to ensure applications are running optimally

·       Participate in scheduled maintenance of the OS and applications.

·       Automate & enhance operational routines

·       Maintain operational process documentation.

 

Required Skills.

·       6+ years of technology production support experience

·       5 years of experience in MS Exchange support in a large 10,000+ user environment

·       5 years of Microsoft SCOM, Tivoli or Netcool experience in an enterprise environment with +2000 servers

·       Experience in remote hardware debugging for Wintel servers and storage

·       Expertise in troubleshooting one or more of the following: MS Exchange 2010, Active Directory, Forefront Identity manager, ADDNS, WINS, SKYPE, SharePoint, BlackBerry, MacAfee EPO.

·       Understanding of ITIL event management and certification in ITIL V3 foundation level

·       User-level ability to coordinate and execute multiple tasks within a project.

·       Ability to learn and become comfortable with new technologies quickly

·       Strong organizational and time management skills required

·       Excellent verbal and written communication skills required

·       Clear, articulate mastery of the English language required

 

Desired Skills

·       Proven team player who can work comfortably in a multicultural environment

·       Proven ability to work independently, multi task and effectively work in a complex environment with a global team structure

·       Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

·       Detail oriented and organized

·       Must be pro-active, enthusiastic, flexible, results driven with attention to detail

·       Strong problem solving and critical thinking skills

·       Motivation to achieve results and the ability to quickly integrate into teams

·       Ability to work in an ambiguous environment and draw and defend results and conclusions

·       Ability to work in a dynamic and team oriented environment

 

EDUCATION

Bachelors Degree

Company Description
About BCforward:
BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

BCforward

Why Work Here?
Strong leadership, lots of room for growth, limitless potential. Come join the wave!

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Address

Richardson, TX
USA

Industry

Technology

Website

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