Working under limited supervision, assist the clinical staff with technical work and routine clinical care of all patients. Receive internal and external visitors in a pleasant and professional manner. Screen calls and visitors according to office procedures. Perform clerical and typing duties as assigned.
1.Manage guest intake for University Health & Counselling. Greet all guests in a pleasant and professional manner. Prepare patients for examination and evaluation. Take temperature, pulse, respiration, pulse oximetry, and weight and record findings on appropriate lists or within the electric medical record. Take brief medical histories. Report pertinent information regarding patient’s symptoms/behaviour. (30%)
2.Assist the clinician during the examination. (10%)
3.Arrange examining room instruments and equipment. Maintain cleanliness of waiting and examining rooms. Dispose of contaminated supplies, and sterilize medical instruments. (15%)
4.Collect and prepare laboratory specimens. Collect, deliver urine, feces, sputum specimens. (10%)
5.Prepare and maintain medical files and electronic medical records in accordance with departmental requirements. Record statistical information on appropriate reports. (10%)
6.Manage incoming University Health & Counselling Service communication. Receive, sort, open, and distribute mail. Answer telephones and address health services questions. Process any requests for specific information. Relay messages or route to appropriate area for further action, responding efficiently and accurately to all callers. (15%)
7.Maintain appointment schedule for University Health & Counselling Service. (10%)
Perform other University Health and Counselling Service administrative tasks of a routine nature e.g., maintain and search files, photocopy materials. (5%)
Department: Department: Daily contact within management centre to address operational issues.
University: Occasional contact with university administrators providing coordination or follow-up.
External: Occasional contact with parents or healthcare providers seeking pertinent information.
Students: Daily contact with students to provide patient care.
Experience: 2 to 3 year experience in the clinical area of a physician’s office, outpatient clinic, emergency room, urgent care, or other health care facility.
Education: High school education required. Completion of Medical Assistant program.
1.Excellent communication and interpersonal skills including respect for all aspects of an individual’s identity, ability to resolve conflict, clear personal and professional boundaries, and ability to work collegially and collaboratively in an interdisciplinary team process. Ability to interact professionally with colleagues, supervisors, and students face to face.
2.Knowledge of Electronic Medical Records and Microsoft office desirable.
3.Dependability and good work habits. Ability to meet consistent attendance.
The employee is directly exposed to the following hazards in the work environment: Blood borne pathogens, chemicals, infectious agents. The employee will transport bio-hazardous waste. The employee will be required to lift up to 20 pounds. The employee will need to use personal protective equipment. The employee will need to perform repetitive motion using computer mouse and keyboard to type.