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Fraud Analyst

BCforward Dallas, TX
  • Expired: 29 days ago. Applications are no longer accepted.

Role: Fraud Analyst

Location: Dallas, TX

Expected Duration: 12 Months

Shift: 2am-11am CST Friday-Tuesday

Role Responsibilities:

  • Reviews client accounts for the prevention and detection of possible Fraud
  • Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity
  • Perform back office functions related to research and resolution of fraudulent activity and service support
  • Assesses the level of risk and makes decisions which directly impact the customer experience and risk to client
  • Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolution
  • Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor.

Required Skills:

  • Minimum of 2 years’ experience working in a client facing role preferable in financial services industry
  • Excellent verbal and written communication skills
  • Must be able to effectively analyze data, research information and decision accounts
  • Highly organized and detail oriented; able to effectively multi-task
  • Able to work under tight timelines with multiple priorities
  • Ability to communicate clearly and concisely with all levels within the Bank
  • Strong computer skills: ability to multi-task & toggle into multiple systems
  • Must be extremely thorough w/ strong attention to detail & a high emphasis on quality
  • Proficient with MS applications – Excel, Word and Outlook
  • Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
  • Ability to establish and maintain effective working relationships with peers, customer group and management
  • Excellent follow through and initiative
  • Ability to work in a fast-paced, production environment, while mitigating loss to the bank
  • Experience handling customer escalations
  • Must be extremely thorough w/ strong attention to detail

Desired Skills:

  • Familiar with iCon, SAS and BOSS systems, CP Tools
  • Strong analytical and organizational skills pertaining to high risk activities
  • Prior Banking experience, knowledge of Treasury Management Products

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

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Dallas, TX
75207 USA

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