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Fraud Analyst/Call Center Rep

BCforward Fort Worth, TX
  • Expired: over a month ago. Applications are no longer accepted.

Fraud Analyst/Call Center position in Fort Worth (TX) 76155.

Expected Duration: 12+ Months Contract

Schedule – TBD – Have to be flexible to work any shift given

Tentative Start Date – September 2019

Required Skills:

Assessment Requirements:
• Customer Service Assessment – Minimum 85%

• Customer service experience, demonstrated commitment to providing quality customer service

• Proven history of dependability

• Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer

• Ability to work a flexible schedule to meet business needs

• Experience working in a team environment

• Ability to think critically and use good, sound judgment in decision making

• Self-motivated and goal-oriented

• Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc.

• Excellent verbal and written communication skills

• Ability to effectively handle difficult client issues

• Proficiency in dealing with customers issues in both a routine and complex environment

• Ability to multi-task and proven track record of working independently

• Ability to adapt quickly to changes in the environment

Desired Skills

• College degree or commensurate work experience preferred

• 2-4 years of customer service experience

• Inbound/Outbound call center experience and/or fraud experience

• Knowledge of banking operations

• Knowledge of fraud systems applications

• Strong analytical skills


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Fort Worth, TX
76155 USA