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Desktop Support Technician

BCforward Cincinnati ,OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Description: Build/configure Windows workstations for corporate associates. Perform advanced software/hardware troubleshooting and diagnostics. Troubleshoot and respond to user questions. Track and update open calls and/or escalate problems. Assist in creating documentation for installing and troubleshooting hardware and/or software issues. Serve as the point of contact for unresolved problems from the Help Desk. Perform call logging, updating and closing of activities and assignments in problem management and service request management tools. Responsible for ensuring the timely completion of all assigned projects and provide weekly status reports to management. Install hardware and software including operating system and office applications. Perform required quality assurance tests.

 

Requirements: Dynamic, professional, team-oriented, self-motivated individual; Associate’s degree or equivalent experience in computer science or related discipline; 4-6 years experience in either computer operations, hardware or deskside support. Highly developed experience in the installation of hardware and software. Advanced Windows 10, OneDrive experience, Office 365, advanced working knowledge of networks and network terminology, advanced repair skills for PC’s and peripherals. VMware/Thin client knowledge a plus. 

Experience VPN connections and local/ network security configurations. A+ and MCP certification(s) very desirable.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

What makes BCforward different is our people and how we do business. We pride ourselves on locating and hiring the best resources in CA.

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Cincinnati, OH
USA

Website