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Customer Service representative

BCforward Fargo, ND
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Customer Service representative
Location: Fargo, ND
Expected Duration: 3+ Months (possibly for contract to perm.)
Shift: Sunday - Thursday, (3:30 PM - 12:00 AM)

Responsibilities include:
Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims.
Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges.
Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.
Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail.
Basic Qualifications
High school diploma or equivalent
At least one year of customer service experience

Preferred Skills/Experience
Experience working in the financial services or banking industry
Experience working in an office/clerical environment
Call center experience
Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Strong verbal and written communication skills
Ability to identify and resolve/escalate complex problems with minimal guidance
Strong problem-solving and decision-making skills
Proficient computer skills, especially Microsoft Office applications


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Fargo, ND
58103 USA