Job Title: Customer Service representative
Location: Fargo, ND
Expected Duration: 3+ Months (possibly for contract to perm.)
Shift: Sunday - Thursday, (3:30 PM - 12:00 AM)
Providing high quality customer service by responding to and researching and resolving customer inquiries related to dispute/fraud claims.
Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges.
Interacting with customers via correspondence and telephone to determine the source of the claim and correcting errors.
Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail.
High school diploma or equivalent
At least one year of customer service experience
Experience working in the financial services or banking industry
Experience working in an office/clerical environment
Call center experience
Demonstrated knowledge of applicable bank, Federal Regulations, Mastercard/Visa regulations and internal procedures
Proven commitment to high quality customer service
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Strong verbal and written communication skills
Ability to identify and resolve/escalate complex problems with minimal guidance
Strong problem-solving and decision-making skills
Proficient computer skills, especially Microsoft Office applications