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Customer Service Specialist

BCforward Helena, MT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

BCforward is currently seeking highly motivated Customer Service Specialist for an opportunity in Helena, MT 59601!

·         Position Title: Customer Service Specialist

·         Location: Helena, MT (8.00 AM to 5.00 PM) Onsite Needed

·         Anticipated start date: ASAP

·         Duration, possible extension: 3+ months

·         Industry (If able): Healthcare

Job Requirements

Looking for a detail-oriented individual to join our Quality Assurance Team that performs quality audits on work that is performed by internal departments such as Provider Relations, Call Center, Claims and Program Support in order to meet the contractual obligations to the State client.

Competencies

• Detail-Oriented

• Professionalism

• Team and Goal Oriented

• Proficient Communication

• Customer/Client Focus

• Organizational Skills

• Problem Solving/Analysis

 

Job Responsibilities

• Listening to recorded calls and evaluating for accuracy based on set expectations.

• Ensure claims information is entered accurately into MMIS system.

• Reviewing all Enrollment Broker, Provider Relations entries for accuracy.

• Ensures productivity meets or exceeds services and quality standards

• Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements.

• Verify the timeliness of processing claims through document control.

• Covering for front desk admin as needed.

• Other duties as assigned.

 

Qualifications

• Quality Assurance experience preferred

• Medicaid or Health Insurance experience preferred

• Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate.

• Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs.

• Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond.

• Able to embrace coaching and feedback from peers and management.

• Must have the ability to operate general office equipment, Microsoft Office products as well as specialized software.

• Follow procedures expected of all staff and act in a professional manner.

• Typical Hours: Monday through Friday 8 AM to 5:00 PM

• Some overtime may be required.

 

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

 

www.BCforward.com

 

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We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information.  Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment.  All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews.  The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.  BCforward is an equal opportunity employer.  Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com

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Helena, MT
59601 USA

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