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Customer Service Representative

BCforward Northbrook, IL
  • Expired: over a month ago. Applications are no longer accepted.

Position: Client Service Representative

Expected Duration: 3+ months possibility of extension

Location: Northbrook, IL 60062

Shift: M-F 8am to 5pm

Job Description:

  • Answer incoming calls in a professional manner while meeting performance standards, which include average availability, talk time and call volume.
  • Our clients have questions! Be a resource to clients by extending superior service while providing them with information on their insurance coverage and assisting with additional inquiries.
  • Initiate claims and offer subsequent status information.
  • Flex your writing skills by drafting written responses to customer inquiries.

Required Experience:

  • Ability to prioritize work flow and handle multiple claims simultaneously.
  • Strong interpersonal skills and the ability to relate to clients.
  • Strong attention to detail and organization skills.


Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.


Northbrook, IL
60062 USA