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Customer Service Representative

BCforward Newark ,DE
  • Expired: 17 days ago. Applications are no longer accepted.
Job Description

BCforward is seeking a highly motivated and experienced Customer Service Representative in Newark, DE 19711.

Role : Customer Service Representative

Location : Newark, DE 19711

Duration : 12+ Months contract

Job Requirements:

Calling experience needed (Inbound/outbound calls)

Job Responsibilities:

  • Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
  • The incumbent will complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity.
  • Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Client.
  • Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
  • Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools

About BCforward:

BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over the years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

 

www.BCforward.com

 

www.facebook.com/bcforward

We must inform you that during the hiring process, we may ask for you to disclose and provide us with various categories of your personal information, including identifiers such as your name and address, professional information, commercial information, education information, and other related information.  Please note that we will only use this information to facilitate and complete the recruiting process. This posting is not an offer of employment.  All applicants must be authorized to work in the United States and willing to cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to and including both criminal and financial reviews.  The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position.  BCforward is an equal opportunity employer.  Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Company Description
About BCforward
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

www.bcforward.com

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Newark, DE
USA

Website