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Customer Service Representative

BCforward Fort Washington, PA
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Customer Service Representative

Location: Fort Washington, PA(19034)

Expected Duration: 3+ months with possibility of extension CTH

Note:

  • P&C license/ Active license is required in PA

Job Description:

  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communications via email and phone
  • Maintain service, quality and timeliness standards
  • Interact with internal team and other departments on various projects as assigned
  • Support knowledge management transfer within the department through training, quality and projects assigned.

Required skills:

  • P&C license/ Active license is required in PA
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Possess excellent organizational and verbal communication skills
  • Possess excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Ability to work independently and as a team member

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

Fort Washington, PA USA 19034
Fort Washington, PA
19034 USA

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