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Customer Service Representative

BCforward Cincinnati, OH
  • Posted: 1 day ago
  • Contractor

We are seeking a Customer Service Representative to join our team!

  • Presale, post-sale, claims, benefits, everything from A to Z.
  • Responsible for enrollment, billing activities and maintaining assigned accounts.

Responsibilities:

  • Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers.

  • Verifies status, makes changes to records, researches and resolves system rejections; address a variety of questions or concerns received by phone or mail.

  • Ensures accuracy and timeliness of the membership and billing function.

  • Previous experience in customer service, sales, or other related fields.

BCforward

Why Work Here?

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and governme

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com

Address

3075 Vandercar Way, Cincinnati, OH 45209
Cincinnati, OH
USA

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